Summary
Overview
Work History
Education
Skills
Timeline
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Raquel Wilkes

Jacksonville,FL

Summary

Enthusiastic Leasing Consultant with 4 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.

Overview

2
2
years of professional experience

Work History

Leasing Consultant

APARTNER
Jacksonville , FL
05.2022 - Current
  • Conducted tours of available apartments, highlighting features and amenities.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Conducted background checks on applicants.
  • Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Detailed application requirements and answered questions from prospective tenants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Received rent payments and tracked transactions in accounting software.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Maintained accurate records of correspondence with and from tenants.
  • Checked rental eligibility by following company's verification process.
  • Developed marketing strategies aimed at increasing leasing activity within the community.
  • Understood and followed oral and written directions.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Answered calls per shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Leasing Consultant

Artcraft
Jacksonville, FL
03.2022 - 01.2024
  • Ensured compliance with fair housing laws regarding tenant selection criteria.
  • Conducted background checks on applicants.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Tracked occupancy rates and prepared reports for upper management.
  • Prepared leases, move-in and move-out paperwork and other documents for new tenants.
  • Advertised vacant units on websites such as Craigslist and Zillow.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Maintained accurate records of correspondence with and from tenants.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Inspected vacated apartments to ensure that they were left in good condition.
  • Met with clients to negotiate management and service contracts.
  • Negotiated lease terms with tenants and collected security deposits.
  • Contacted and followed up with tenants on renewal notices.
  • Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
  • Maintained accurate records of all rental activity in property management software.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Performed periodic inspections of units to ensure proper upkeep by tenants.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Processed rental applications, verified references and conducted background checks.
  • Developed marketing strategies to increase demand for vacant units.
  • Checked rental eligibility by following company's verification process.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Attended industry conferences, seminars, workshops to stay abreast of trends in leasing.
  • Conducted informative and personalized tours, resulting in new leases.
  • Monitored market conditions to determine competitive rental rates for different unit types.
  • Received rent payments and tracked transactions in accounting software.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Assisted current tenants with maintenance requests and other inquiries.
  • Resolved disputes between tenants in a timely manner while upholding company policies.
  • Organized monthly resident events to promote a sense of community among residents.
  • Handled rent collection duties including issuing late notices or eviction notices if necessary.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Julia Richman High School
New York, NY
06-1985

Skills

  • Application Management
  • Clear Communication
  • Reporting and Correspondence
  • Basic Mathematics

Timeline

Leasing Consultant

APARTNER
05.2022 - Current

Leasing Consultant

Artcraft
03.2022 - 01.2024

High School Diploma -

Julia Richman High School

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Raquel Wilkes