Summary
Overview
Work History
Education
Skills
Volunteer Experience
Websites
Timeline
Generic

Raquel Williams

Adminstrative Operational Specialist
Fort Lauderdale,FL

Summary

Retired United States Federal Government employee with over 30 years of professional work skills. Results-oriented law enforcement and investigation specialist with several years of experience in coordinating investigations, researching and reviewing case files and conducting interviews. Resourceful leader focused on keeping alert and open perspective during investigations while utilizing expert problem-solving in unlocking complex cases. Successful investigator bringing strong background in casework to position within robust and professional organization.

Overview

20
20
years of professional experience

Work History

Operational/Investigative Specialist

U.S. Secret Service
Washingto , DC
10.2008 - 10.2021
  • Streamlined the selection process by evaluating resumes, performing preliminary phone screens, and arranging interviews with departmental heads.
  • Coordinated training sessions with various departments for new employees.
  • Demonstrated thorough product knowledge to address customer needs effectively.
  • Ensured confidentiality while managing sensitive data.
  • Monitored inventory levels of office supplies and ordered as needed to avoid workflow disruptions.
  • Implemented optimized filing protocols, resulting in a 50% reduction in document search time.
  • Implemented streamlined templates for key administrative responsibilities, resulting in more efficient task management.
  • Expertly coordinated all aspects of calendar management, meeting scheduling, and travel arrangements.
  • Secured and maintained important documents, providing efficient access for leadership.
  • Generated accurate professional documents with keen attention to detail.
  • Managed incoming calls and emails, responding promptly and professionally to inquiries from clients, vendors, and internal staff.
  • Handled questions from financial institutions, law enforcement personnel, and the general public.
  • Engaged in team meetings to discuss best practices.
  • Guided new team members on company policies and procedures.
  • Engaged in post-resolution communications via calls and emails to ensure issue resolution satisfaction.
  • Employed proactive measures in customer service to foresee and mitigate potential challenges.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained positive working relationship with fellow staff and management.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Worked closely with human resources to support employee management and organizational planning.

Workers' Compensation Claims Assistant

Office Of Workers' Compensation Programs
Chicago, IL
09.2001 - 10.2008
  • Coordinated with third-party vendors to obtain additional documentation when necessary.
  • Updated claim notes as needed throughout the life cycle of a case file.
  • Coordinated and planned investigations of claims to confirm compensability and coverage.
  • Ensured proper coding was used when entering data into system databases.
  • Collaborated with fellow team members to manage large volume of claims.
  • Analyzed data collected from various sources such as medical exams, interviews in order to make informed decisions about potential fraud or abuse cases.
  • Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
  • Handled modification and updating of policies.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Conducted research into claims using internal databases and external sources.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Communicated effectively with supervisors regarding any issues that arose during the course of handling a case file.

Education

High School Diploma -

Henry Ford High School
Detroit, MI
06-1990

Skills

  • Customer Support Expertise
  • Email Management
  • Effective Communication
  • Data Input Proficiency
  • Interview Techniques
  • Investigative Tools Proficiency
  • Research
  • Legal Compliance
  • Evidence Processing
  • Interview Coordination
  • Records Management
  • Data review
  • Investigation Management
  • Report Preparation
  • Problem-Solving Skills
  • Time Management Expertise
  • Proficient Time Management
  • Top secret US government security clearance

Volunteer Experience

  • FEMA, 2016 - 2022, Assisted families during a natural disaster to find federal approved assistance for food, shelter and other necessities.
  • ST. Jude Research for Cancer, 2016 - 2022, Telethon and run for cure of Cancer.
  • Lotus House, 2016 - 2022, Volunteered in a Women and Children Homeless Shelter to victims of domestic violence.
  • Volunteered to assist the homeless and mentored transitioning mothers towards independence

Timeline

Operational/Investigative Specialist

U.S. Secret Service
10.2008 - 10.2021

Workers' Compensation Claims Assistant

Office Of Workers' Compensation Programs
09.2001 - 10.2008

High School Diploma -

Henry Ford High School

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Raquel WilliamsAdminstrative Operational Specialist