Raquel Wittnebel
Mankato,MN
Summary
Knowledgeable administrative supervisory knowledge with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Juvenile Counselor
Best Career Services/ Nicollet County
03.2025 - Current
- Organized recreational activities to encourage socialization, teamwork, and personal growth.
- Conducted risk assessments to determine appropriate levels of supervision based on individual needs and potential safety concerns within the facility or community settings.
- Enhanced communication between youth and their families through conflict resolution exercises and mediation services.
- Facilitated successful transitions back into the community by connecting youth with essential support systems such as housing, employment assistance programs, or mental health services providers.
- Established trust-building relationships with clients through empathetic listening, open communication, and genuine concern for their wellbeing.
Stylist/Owner
Leona June's
02.2019 - Current
- Maintained up-to-date knowledge of trends and industry requirements, ensuring relevant styling suggestions for clients.
- Developed strong relationships with clients, leading to increased repeat business and referrals for mor than 7 years.
- Educated clients about products and self-maintenance for healthy hair and skin based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled regular follow-up appointments with clients.
- Maintained State licensure and continuing education requirements.
Health Unit Coordinator
Prairie Care Mankato
01.2024 - 04.2025
- Extensive knowledge and organizational skills managing SalesForce, Avatar, Microsoft Word, Excel spreadsheets, Google Docs, Acrobat, PDF, Microsoft Teams, email, Powerpoint, Teams presentations, this includes training incoming staff members and assisting IT and management.
- Managing staff time off calendars, nursing calendars, patient daily census reports, and daily spreadsheets.
- Maintaining supply needs. Managing patients, families, and community members via phone and in person. Making copies of paperwork and explaining forms to patients/families/Staff. Responsible for monitoring safety in the building via TEAMS Safety chats, alerting all staff to safety concerns and clearing for safety. Including alerting police, and alerting staff to code situations as needed. Managing increasingly difficult clients waiting for Needs Assessments.
- Contacting patients/families and updating insurance information, including access to websites verifying coverage on a daily basis. Initiating medical records requests and requesting information and records from outside entities. Assisting Intake Coordinators with admissions and sending forms, and completing brief mental health screenings for new and existing patients. Assisting Psych Tech’s with floor coverage including assisting in seclusion and restraint incidents and completing debriefing paperwork to leadership. This includes maintaining ACE training requirements. Organizing different areas in the building (work room, clinic rooms, etc.)
- Creating new systems to make work more streamlined. Aiding all staff members with questions about releases, forms, Avatar, location of items, etc. Collecting co-pays, updating the co-pay log, entering this on Avatar, and submitting receipts to billing. Updating staff binders with patient forms/information.
- Assisting with high-crisis intervention both in program and referring people over the phone to ED.
- Directing and coordinating vendors.
- Creating announcement flyers for patients/families and staff with updates and clinic hours information.
- Assisting with patient pick up safety.
- Checking the Reception Reporting sheets to monitor for any daily errors.
- Updating the new Unit Coordinators with information as needed state-wide.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Improved operational efficiency by implementing digital filing system for patient records, reducing retrieval time and storage space.
- Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Provided care for 35-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
Security Services Supervisor/Executive Administrative Officer
State Of Minnesota
08.2021 - 03.2022
- Assigns, supervises and directs the work of a large force of security personnel including Executive Administrative On Duty responsibilities.
- Assists security personnel on difficult problems and at scenes of emergency or major incidents.
- Maintains Avatar systems, scheduling systems, staff time off, short notice, and shifts in progress needs.
- Trains security personnel in proper methods and practices. Coordinates a comprehensive complex security program. Cooperates with other law enforcement agencies. Assists in developing emergency or routine security policies. Provides security information to government officials or the general public.
- Prepares and keeps detailed records and reports. Supervises traffic control and enforcement of parking regulations in the secure complex area. Investigates complaints of drug abuse, theft, and contraband, etc. Extensive knowledge of state or campus buildings, departmental locations and emergency equipment locations campus wide. Extensive knowledge of administrative rules, regulations and procedures governing security. Thorough knowledge of state laws and local ordinances pertaining to law enforcement. Considerable knowledge of the principles of effective supervision, administration and training.
- Thorough knowledge of the principles of effective public relations.
- Considerable knowledge of effective methods of investigation, proper safety precautions and first aid techniques.
- Direct and coordinate the activities of a large group of employees to establish and maintain effective relationships with administrators, legislators and the public.
- Interpret, explain and enforce laws, rules and regulations, keep detailed records and write detailed reports.
- Extensive knowledge scheduling several departments on emergency staffing basis.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Completed bi-weekly payroll for 30 direct employees.
DCT Buildings Supervisor MSOP/Lower Campus Buildings
State of Minnesota
12.2020 - 08.2021
- Assigns, supervises and directs the work of a large force of DCT GMW and GRW staff of 30 per day. Trains proper methods and practices including safety and daily unit needs for Forensics and MSOP buildings. Assisting on warehouse needs, EOR requests, moving equipment, preparing, creating and assigning work orders and assists with large project coordination. Maintains a large vendor list. Coordinates a comprehensive complex security program for General repair workers/ general Maintenance workers, working within MSOP and Forensic buildings. Cooperates with other law enforcement agencies. Vast knowledge of Excel, Microsoft, and PDF applications. Assists in developing new policies and procedures.
- Prepares and keeps detailed staff records and reports. Supervises time book, time off requests, FMLA, and other time off needs. Provides internal support for buildings and grounds. Investigates complaints of drug abuse, theft, and contraband, etc. Extensive knowledge of campus buildings, departmental locations and emergency equipment locations. Extensive knowledge of administrative rules, regulations and procedures governing direct staff. Considerable knowledge of the principles of effective supervision, administration and training. Thorough knowledge of the principles of effective public relations. Considerable knowledge of effective methods of investigation, proper safety precautions and first aid techniques additionally direct and coordinate the activities of a large group of employees to establish and maintain effective relationships with administrators. Also interpret, explain and enforce laws, rules and regulations, keep detailed records and write detailed reports. Extensive knowledge scheduling several departments on emergency staffing basis.
Emergency Room Registrar
Mayo Clinic
02.2018 - 12.2020
- Manage the hospital's database systems, updating patients' information, confirming insurance details, taking calls, responding to patients' inquiries and concerns, scheduling appointments, and performing related administrative and clerical tasks as needed.
- Working in the trauma/ambulance bay recording patient encounters.
- Maintaining a highly active security switchboard system, including alerting all hospital staff of safety, security codes and calling on call staff for emergencies and surgery after hours. Maintain a highly focused attitude and extreme organization under stressful situations. Taking over 200 calls per shift. Be prepared for highly dangerous situations that present to the emergency department.
- Answered on call and emergency phone calls and messages for 20 Emergency-physician medical facility, scheduling , and handling patient inquiries.
Pharmacy Tech Lead
Hy-Vee, Inc
03.2015 - 02.2018
- Perform clerical work in medical settings. Verify accuracy of patient information. Prepare medications or medical solutions. Process medical billing information. Maintain inventory of medical supplies or equipment. Record patient medical histories. Enter patient or treatment data into computers. Clean medical equipment or facilities. Maintain medical equipment or instruments. Sterilize medical equipment or instruments.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume pharmacy environment.
Customer Service Representative Lead
FLS Connect, LLC
06.2014 - 05.2016
- Worked at FLS for roughly three and a half years doing telephone fundraising for various political and related organizations Made phone calls to current parents of students and alumni to generate financial support for the Colleges Contacted previous and prospective financial donors for political efforts Encompassed fundraising in the political arena Adhered to an established call structure to satisfy client goals Making outbound calls for different political campaigns to spread the message and raise funds Make phone calls using an automated dialing system and get donations for the political party Assist with planning and execution of all events Developed excellent communication skills and an ability to remain calm, patient, and compassionate even through the most turbulent discussions Did some supervising and training Followed a provided training message Facilitated the success of fundraising projects by coaching fellow TSRs Assisted in the training of new employees to ensure success and make feel welcome to the team Order tests that could determine the causes of product malfunctions. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Refer unresolved customer grievances to designated departments for further investigation. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Review insurance policy terms to determine whether a particular loss is covered by insurance.
Student Accounts Representative / Financial Aid Administrator
Minnesota School of Business, Inc
04.2013 - 05.2014
- Logged all pending and follow up actions taken on computer database Managed student mailings and assisted with preparation of student forms, invoices and account management reports. Worked with financial aid department to bring accounts receivables to zero balance by the end of each quarter Maintained and updated policy and procedure manual on relevant student issues, and communicated changes to internal staff Posted all grant, loan, and payments to students' accounts Work closely with the financial aid department to bring accounts receivable to a zero balance at the end of each quarter Verify the accuracy of figures, calculations, and transaction postings Create invoices and fee statements Mitigate issues with student financial status Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents. Operate computers programmed with accounting software to record, store, and analyze information. Calculate costs of materials, overhead, and other expenses, based on estimates, quotations and pricelists. Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Perform financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal. Perform general office duties, such as filing, answering telephones, and handling routine correspondence. Maintain inventory records. Code documents according to company procedures. Perform personal bookkeeping services. Reconcile or note and report discrepancies found in records.
Assistant Manager
MENTOR NETWORK
07.2007 - 07.2010
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Interpret and communicate work procedures and company policies to staff. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Resolve customer complaints or answer customers' questions regarding policies and procedures. Develop or update procedures, policies, or standards. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Keep informed of provisions of labor-management agreements and their effects on departmental operations. Develop work schedules according to budgets and workloads. Recruit, interview, and select employees. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Make recommendations to management concerning such issues as staffing decisions or procedural changes. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Discuss work problems or grievances with union representatives. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. Arrange for necessary maintenance or repair work. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Compute figures such as balances, totals, or commissions. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. Coordinate activities with other supervisory personnel or with other work units or departments. Train or instruct employees in job duties or company policies or arrange for training to be provided. Monitor inventory levels and requisition or purchase supplies as needed. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Education
Applied Behavior Analysis studies/ Art Education
The College of St. Scholastica
Duluth, MNBachelors in Cosmetology/Cosmetologist - Cosmetology/Cosmetologist
NOVA Academy of Cosmetology
Mankato, MN02.2018
Pharmacy Tech License -
Rasmussen University
Mankato, MN301.2015
High School Diploma - undefined
Loyola Catholic School
Mankato, MN01.2004
Skills
- Multicultural competence
- Problem resolution
- Relationship building
- Computer proficiency
Accomplishments
- Supervised team of over 200 staff members.
- Collaborated with team of The State of Minnesota in the development of Integrated Conflict Management systems still being used across the state
- Saved the my department nearly $200,000 in one year by implementing a successful productivity improvement plan.
- Designed a department-wide safety awareness program, resulting in a 20% reduction in reported injuries.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Juvenile Counselor
Best Career Services/ Nicollet County
03.2025 - Current
Health Unit Coordinator
Prairie Care Mankato
01.2024 - 04.2025
Security Services Supervisor/Executive Administrative Officer
State Of Minnesota
08.2021 - 03.2022
DCT Buildings Supervisor MSOP/Lower Campus Buildings
State of Minnesota
12.2020 - 08.2021
Stylist/Owner
Leona June's
02.2019 - Current
Emergency Room Registrar
Mayo Clinic
02.2018 - 12.2020
Pharmacy Tech Lead
Hy-Vee, Inc
03.2015 - 02.2018
Customer Service Representative Lead
FLS Connect, LLC
06.2014 - 05.2016
Student Accounts Representative / Financial Aid Administrator
Minnesota School of Business, Inc
04.2013 - 05.2014
Assistant Manager
MENTOR NETWORK
07.2007 - 07.2010
High School Diploma - undefined
Loyola Catholic School
Applied Behavior Analysis studies/ Art Education
The College of St. Scholastica
Bachelors in Cosmetology/Cosmetologist - Cosmetology/Cosmetologist
NOVA Academy of Cosmetology
Pharmacy Tech License -
Rasmussen University
Training
- State of MN Integrated Conflict Management Systems: Previous Facilitator/Trainer
- State of MN MANDT: Previous Person Centered Thinking Group Trainer
- ACE certified- Seclusion and Restraint
Community Involvement
- Founding Member of Dia De Los Muertos Mankato: 2018- Present
- One Bright Star Foundation
- Vine Faith in Action: Art therapy teacher 2010-2015
- Foster to Adopt MN- foster parent
- New Port Academy- DEIB Advisory Board
- Feeding Our Communities- Advocate
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