Raquel Wood
Bakersfield,CA
Summary
Results-driven team leader with a proven track record at Boys and Girls Club, excelling in safety enforcement and mentorship. Expertise in enhancing program compliance, boosting customer satisfaction, and implementing effective staff training protocols. Strong skills in site operations planning and team building foster initiatives that align with academic curricula and promote community engagement. Demonstrated success in event coordination and management, ensuring seamless execution through creative problem-solving and effective vendor negotiation.
Overview
10
10
years of professional experience
Work History
Site Coordinator
Boys and Girls Club
Bakersfield, California
07.2021 - Current
- Managed team of 12 employees, ensuring high productivity and quality standards were met.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with all local, state, and federal regulations regarding child welfare and safety.
- Developed and implemented policies and procedures for the after-school program.
- Utilized technology such as online databases or software applications to track data related to student progress in the after-school program.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Trained and mentored new staff and volunteers on program policies and procedures.
- Collaborated with school teachers to align after-school activities with the regular academic curriculum.
Cashier
Shell Gas Station
Bakersfield, California
08.2015 - 07.2019
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered phone calls to assist customers with questions and orders.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Independence High School
Bakersfield, CA06-2015
Skills
- Safety enforcement
- Mentorship and training
- Outreach activities
- Fundraising expertise
- Volunteer acquisition
- Site operations planning
- Scheduling coordination
- Risk assessment
- Team building
- Training and mentoring
- Remote team training
- Staff supervision
Timeline
Site Coordinator
Boys and Girls Club
07.2021 - Current
Cashier
Shell Gas Station
08.2015 - 07.2019
High School Diploma -
Independence High School