Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RAQUEL YAGUAL PALMA

Orlando

Summary

Dedicated sales associate with proven skills in customer relationship management and conflict resolution. Experienced in training team members and analyzing sales data to enhance performance. Dynamic professional skilled in problem-solving and training new team members. Known for leveraging sales data analysis to drive performance and improve customer interactions. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate

BARRI MONEY SERVICES
Orlando
09.2023 - 06.2025
  • Assisted customers with product selections and inquiries.
  • Maintained a well-organized and stocked sales floor.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve sales goals.
  • Resolved customer complaints promptly and effectively.
  • Educated customers about promotions and loyalty programs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Processed transactions using a point-of-sale system.
  • Used technology resources to assist customers in locating and selecting items.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Adhered to company initiatives and achieved established goals.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Maintained records related to sales for store management.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Sales Associate

DOLEX FINANCIAL SERVICES
New York
11.2015 - 07.2023
  • Assisted customers with product selections and inquiries.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve sales goals.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Processed transactions using a point-of-sale system.
  • Used technology resources to assist customers in locating and selecting items.
  • Developed promotional strategies to increase sales volume.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Maintained records related to sales for store management.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Demonstrated product features and benefits for customers' needs.
  • Provided accurate information about products, prices and services.
  • Worked with fellow sales team members to achieve group targets.
  • Greeted customers and provided exceptional customer service.
  • Educated customers about promotions and loyalty programs.
  • Resolved customer complaints promptly and effectively.

Education

High School Diploma -

COLEGIO TECNICO LUIS CELLERI AVILES
ECUADOR
02-1994

Skills

  • Point-of-sale systems
  • Sales data analysis
  • Cash handling
  • Product knowledge
  • Visual merchandising
  • Customer relationship management
  • Team collaboration
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Training and mentoring
  • Adaptable selling techniques
  • Sales forecasting
  • Cash handling accuracy
  • Fraud detection
  • Sales training
  • Cold calling
  • Money handling
  • Client retention strategies
  • Money transfer systems
  • Verbal and written communication
  • Teamwork and collaboration
  • Problem-solving skills
  • Payment processing
  • Sales trends
  • Excellent communication skills
  • Verbal/written communication
  • Order processing
  • Client account management
  • Positive and professional
  • Cash register operation
  • Complex Problem-solving
  • Self-checkout assistance
  • Customer needs assessment
  • Service oriented
  • Client service
  • Sales expertise
  • Point of sale operation
  • Flexible schedule
  • Sales strategies
  • Customer service
  • Problem-solving
  • Strategic planning
  • Time management
  • Lead database management
  • Sales development
  • Product recommendations

Certification

  • AMENAZAS INTERNAS ACCIDENTALES: ABRIL 23/2025
  • 2024 REGULATORY COMPLIANCE SEMINAR: 08/10/2024
  • SERVICIO AL CLIENTE EXCLUSIVO: ABRIL 23/2024
  • ANNUAL SECURITY AWARENESS 2023: OCT.05/2023
  • PROGRAMA DE REFERIDOS OPORTUN: AB.12/2024
  • ANTI FRAUDES: SEPT.21/2023
  • ANTI FRAUDE: SEP.15/2024

Timeline

Sales Associate

BARRI MONEY SERVICES
09.2023 - 06.2025

Sales Associate

DOLEX FINANCIAL SERVICES
11.2015 - 07.2023

High School Diploma -

COLEGIO TECNICO LUIS CELLERI AVILES

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