Raquel Yahrmatter
Faribault,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Allina Health Faribault Medical Center
01.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
Co-Owner/Operator
The Golf Box LLC
04.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Established foundational processes for business operations.
Paraeducator, Special Education
Cannon Valley STEM School
03.2021 - 06.2022
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Collaborated with teachers to help with classroom and workload management.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Administered tests and assessments to evaluate student progress and performance.
- Supervised students on field trips for safety and proper behavior in public settings.
Janitorial Worker
Josten Services
02.2017 - 04.2020
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Sanitized break area kitchen counters, tables and sinks.
House and Pet Sitter
Self-employeed
04.2017 - 01.2020
- Communicated with homeowner via phone or text.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Responded with calm and professionalism in cases of emergencies arising at or near homes.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Developed and implemented individual care plans tailored to needs of each client.
Barista Shift Lead
In The Loop Coffee Co.
04.2016 - 09.2018
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Barista
Caribou Coffee
01.2014 - 04.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11.2017
Skills
- Operational Efficiency
- Reliability and Dedication
- Reading Comprehension
- Improve Patient Care
- Customer Satisfaction
- Patient Information Management
- Team Leadership
- Team Collaboration
- Registration Processing
- Verbal and Written Communication
Additional Information
I am one of Jehovah's Witnesses. With this I put forth many hours of volunteer work, along with public speaking.
Timeline
Patient Access Representative
Allina Health Faribault Medical Center
01.2023 - Current
Co-Owner/Operator
The Golf Box LLC
04.2022 - Current
Paraeducator, Special Education
Cannon Valley STEM School
03.2021 - 06.2022
House and Pet Sitter
Self-employeed
04.2017 - 01.2020
Janitorial Worker
Josten Services
02.2017 - 04.2020
Barista Shift Lead
In The Loop Coffee Co.
04.2016 - 09.2018
Barista
Caribou Coffee
01.2014 - 04.2015
High School Diploma -
Penn Foster Career School
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