Raquel Yanez
Fresno,CA
Summary
Personable Office Technician(T) with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and Data entry, and effective writing.
Influential Office Technician with record of success managing administrative challenges and helping great company succeed. Hands-on professional with capabilities in Microsoft Word, Excel and Teams Recognized for dynamic work ethic and team player attitude.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1824
1824
years of professional experience
Work History
Office Technician Typist
Caltrans District 6
06.2022 - Current
- Provided over 15 years clerical support to company employees by copying, faxing, and filing documents, attendance, Ez-codes, schedule changes, emails, safety training, timekeeping, payroll verifies codes, corrections, budgets reports, leave time, overtime, audits, benefits, accrual balances, scheduling, interviews, new hires and compile reports on special projects, and
- Analyze data for various reports,
- Restocked supplies and submitted purchase orders materials/office supplies to maintain stock levels. Keeps daily log on inventory and individual request. Maintain correspondence via email for distribution.
- Routed business correspondence, documents, and messages to Superintendent, Directors, State Dept.'s.
- Screened visitors and issued badges to maintain safety and security. Contact varies entities (control agencies) to obtain information and guidance.
- Enhanced office efficiency by streamlining and tickler systems and organizing documents.
- Improved communication within team by implementing centralized project management system.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Reduced office supply expenses by monitoring inventory levels and negotiating with vendors for better pricing.
- Supported executive staff with travel arrangements, scheduling meetings, and preparing presentation materials.
- Trained new employees on company policies, procedures, and software applications for seamless integration teams.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Developed comprehensive reports utilizing data analysis tools to provide insight into business performance metrics for management review.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client files or correspondence.
- Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Provided administrative support during annual budget planning process helping department stay within allocated resources.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Monitored and tracked budgets and expenses.
- Coordinated travel arrangements for staff members.
- Monitored and tracked budgets and expenses
- Coordinated travel arrangements for staff members
- Compiled and analyzed data to produce reports
Dispatcher Coordinator/ Office Manager
Fresno Unified School District
05.201 - 06.2023
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
- Collaborated with other departments to streamline processes and improve overall operational efficiency.
- Implemented a proactive maintenance scheduling system to minimize equipment downtime and reduce costs.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
- Assisted in budget management by monitoring resource utilization and identifying opportunities for cost savings or improvements.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
Front Office Medical Assistant
Valley Urology
02.2017 - 10.2019
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with event coordination, ensuring successful execution of internal and external events.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Served as liaison between clients or contractors/vendors by coordinating appointments or meetings that supported project completion timelines effectively.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Improved office operations by automating client correspondence, record tracking and data communications.
Customer Service Representative
Bank Of America ( Call Center)
09.2008 - 04.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented and developed customer service training processes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted available products and services to customers during service, account management, and order calls.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
Education
ITT Technical Institute -
Indianapolis, INSkills
- Interpersonal Communication
- Flexible and Adaptable
- Quality Assurance
- Clerical Support
- Task Prioritization
- Supervision and leadership
- Good Telephone Etiquette
- Analytical Thinking
- Organization and Time Management
- Multitasking Abilities
- Microsoft Word
- Time Management
- Decision-Making
- Organization
Timeline
Office Technician Typist
Caltrans District 6
06.2022 - Current
Front Office Medical Assistant
Valley Urology
02.2017 - 10.2019
Customer Service Representative
Bank Of America ( Call Center)
09.2008 - 04.2014
ITT Technical Institute -
Dispatcher Coordinator/ Office Manager
Fresno Unified School District
05.201 - 06.2023
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