Raquela Hernandez
Austin,TX
Summary
Driven professional with proven expertise in customer service and logistics planning, honed at companies like HomeGoods. Excelled in team collaboration and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Demonstrated adaptability and organizational abilities, consistently exceeding performance metrics in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
HomeGoods
09.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Balanced safe, prepared tills, and prepared register bags for the next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
Fulfillment Expert
Target
11.2022 - 07.2023
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
Education
Associate of Science - Paralegal Studies
Austin Community College
Austin, TX08.2025
High School Diploma -
Austin Achieve High School
Austin, TX06.2022
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Organizational abilities
- Logistics Planning
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Sales Associate
HomeGoods
09.2023 - Current
Fulfillment Expert
Target
11.2022 - 07.2023
Associate of Science - Paralegal Studies
Austin Community College
High School Diploma -
Austin Achieve High School
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