Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Raquel C. Wilder

Summary

Raquel is a Senior Consultant serving as an Engagement Operations Manager with 20 years of proven performance in Account Management, Product Management, Service Delivery and Project Management role; Accomplished and driven, global service delivery manager with experience of enabling new services and transitioning, coordinating operational and financial activities in a wide range of industries and sectors. Also, responsibilities include ensuring a high level of customer satisfaction and exceeding customer expectations. Raquel is an Expertise in Product Management, Business Analysis, Project Management, Requirements Gathering, User Story Creation, Software Testing, Client Reporting, Scrum Master and Performance Management. Raquel is also an effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving, risk mitigation & organizational abilities. Working closing with the Infrastructure Team & Technical architect to monitor,review, and optimize the IT infrastructure to support the Cutover. For the past few years, Raquel served as a Product Manager_ Senior Consultant helping businesses meet fulfillment obligations through reliable vendor partnerships and streamlined ordering processes. Highly focused and detail-oriented data migration specialist who understands how to manage projects, track performance records and maintain accuracy in data transfer. Manages purchasing budget to determine feasibility of contracts and exceed savings goals. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in Oracle and SAP and offering skills in data migration and service -oriented platform. Accustomed to working with cross-cultural, global teams.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Consultant

Deloitte
10.2021 - Current
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Developed custom solutions based upon clients' strict requirements.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Coordinated project planning and execution with team members and team leads.
  • Reviewed new opportunities to drive business strategy at planning sessions.
  • Assessed costs and estimated production capabilities to evaluate economic viability.
  • Collaborated with cross-functional teams to ensure successful integration of Oracle systems with other platforms.
  • Coordinated deployments of new software, feature updates and fixes.

Senior Product Manager

Applied Information Sciences
10.2020 - 08.2021
  • Enhanced client satisfaction by providing timely and accurate guidance on Oracle Cloud best practices and features.
  • Responsible for compliance with service level agreements
  • Defined Overall Project Roadmap and Cutover Approach including Technical and Business Activities
  • Reviewing Request for Services, Conducting intake interview; Interviewing PMO staff and services
  • Lead cutover process for final step in completing data migration
  • Create project plans for migration process, including mapping risks and potential impacts
  • Work to understand unique perspective of target audience, and their wants, needs, and priorities, in order to improve their interaction with company or organization
  • Conducting stakeholder interviews; Setting project communication; Setting team role expectations
  • Consulted with product development teams to enhance products based on customer interest data.
  • Identified target markets for promotional efforts via statistical analysis of demographic information and previous usership figures.
  • Conceptualized long-range product roadmaps and strategically designed according to market data and research.
  • Devised content strategy to effectively engage target audiences.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.

Senior Business Analyst_PMO

Global Technical Talent (Tiffany & Co)
04.2020 - 10.2020
  • Generated metrics and provide regular briefings and dashboards to senior management on the performance of the ongoing infrastructure projects
  • Worked with the business users to document current and to-be process flows
  • Prepares functional and non-functional program specifications including table maintenance, object/form control, batch programs, edit rules, wireframes, user roles, use cases and other system specifications in detail
  • Conducted and documents requirements sessions with business users and subject matter experts
  • Managed scope and user expectations by ensuring requirements can be met within existing project budgets and timeframes
  • Assisted Project Managers in the development of detailed project plans and work assignments
  • Monitored progress to ensure project deliverables are met
  • Tracked progress to plan
  • Understanding the business direction of companies and creating optimized IAM architectures to meet their business needs
  • Communicates status to project team members and management
  • Delivered of the project’s components following the formal planning, tracking and reporting mechanisms that align to the project SDLC and/or Agile method where appropriate
  • Worked and/or leads efforts with other IT groups and/or business users to ensure business requirements are met, including defect resolution and systems testing
  • Assisted in developing test cases and participates in the quality assurance process to ensure that requirements are properly implemented
  • Assisted in producing user training documentation and works with the business to train users where applicable
  • Adapted quickly to new challenges in market segment, communicating with team members to identify obstacles and implement plans of attack.

Senior Business Analyst_Operations Analyst

Insight Global (Diamond Resorts)
03.2020 - 03.2020
  • Generated Spreadsheet daily for customers, office personnel, etc
  • Analyzed performance metrics to identify opportunities to increase sales.
  • Project Management Onsite Investigations and Inspections All Manufacturing and Administration Facilities
  • Supervised the Extermination process and forward work orders and purchase orders
  • Administered company benefits and answered all questions related to company policies
  • Helped strategize with the business to help better their processes, give feedback and provide a solution to their problems
  • A/B Testing
  • Communicate back to IT to carry out the projects, specifically, software development and the QA team
  • Documented requirements and followed the project through the life cycle, as well as evaluated the projects upon completion to help improve processes for the future.

Project Manager

Wells Fargo
02.2019 - 03.2020
  • Coordinated Business Readiness activities
  • Assist with setting up tickets, storyboards, and tracking
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Prepared technical specifications, cost and time estimates for all assigned projects.
  • Provided detailed project status updates to stakeholders and executive management.
  • Prepared and submitted project invoices for review and approval.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Senior Business Analyst_ Consultant_IT Infrastructure

Kforce
02.2018 - 01.2019
  • Client: Wells Fargo
  • Developed a detailed cutover checklist and project plan incorporating both technical and operations or business tasks
  • Analyzed metrics to measure product performance.
  • Created and maintained the Cutover Project Plan as per the cutover standards
  • Planned the physical resources required for cut-over activities
  • Provided governance for country cutover managers
  • Acted as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems
  • Provided technical assistance in identifying, evaluating, and developing systems business requirements
  • Proactively screened deals for roadblocks and track deal progress
  • Supported acquisition integration in Cloud/Infrastructure

Senior Business Analyst_Scrum Master

Collabera (TIAA)
03.2017 - 10.2017
  • Facilitated daily Scrum meetings to debrief progress, troubleshoot snags and establish goals for following day
  • Supported Agile team collaboration, accountability and visibility through thoughtful orchestration of team dynamics, goal setting and talent recruitment
  • Removed impediments to product success, leveraging cross-functional Scrum team talent to provide targeted solutions to unprecedented program errors
  • Worked to provide continuous improvement for product development lifecycle
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes
  • Researched current trends to stay knowledgeable in Scrum methods.

Senior Business Analyst_IT Operations Infrastructure

Meridian (Wells Fargo)
12.2016 - 02.2017
  • Evaluated existing procedures and made proactive adjustments to meet changing demands
  • Coordinated engineering team for projects in commercial and industrial development
  • Supported business objectives by seeking out new customers and networking at key events
  • Collected project information and disseminated to appropriate stakeholders
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation
  • Participated in system development life cycle from requirements analysis through system implementation
  • Managed and monitored installed systems for highest level of availability
  • Wrote and maintained custom scripts to increase system efficiency and performance time
  • Oversaw development and maintenance of organization computer systems and intranet.

Senior Business Analyst Lead

Infogain
09.2015 - 08.2016
  • Analyzed multiple source system to identify the data for migration
  • Participated in discussions with business users for collection of requirements
  • Executed project tasks relating to sourcing data feeds
  • Developed understanding of business needs through discussion and interviews
  • Defined project business requirements as well as in defining the IT solutions
  • Provided managerial support to data warehouse projects
  • Responsible for checking new data for accuracy and removing inaccurate or corrupted data
  • Designed and executed the test scenarios and test scripts
  • Liaison with the business to ensure appropriate user acceptance testing is undertaken
  • Ensured all user logs are maintained and improvements suggested in the program if required
  • Conduct periodic quality checks and encourage feedback from business operations to ascertain successful functioning of business systems
  • Performed gap analysis to identify areas of improvement
  • Interacted with internal customers to understand business needs and translate into requirements and project scope
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
  • Conducted interviews with key business users to collect information on business processes and user requirements
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Senior Business Analyst/Project Manager

Alliance Of Professional Consultants (IBM)
02.2014 - 08.2015
  • Scouting locations, soliciting bids, managing vendor relationships and client communications, creating and negotiating contracts, and managing budgets
  • Gathered business requirements from traders, portfolio managers, asset managers, and risk management group to identify and map detailed current processes and develop functional requirements that supported overall strategy, goals and objectives
  • Managed the testing efforts for Salesforce configuration and setup, test case development, performance, End to End testing, and functional/regression testing (coding and development skills not necessary)
  • Cleaned up user story backlog and updating the project timelines and scope
  • Created dashboards to monitor and track key performance indicators
  • Optimized data access and storage to improve performance of analytics systems
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.

Senior Test Manager

Apex (Limited Brands)
04.2014 - 11.2014
  • (Bath and Body Works, Yankee Candle, and Henry Bendel)
  • Identified, verified and documented requirements (business, functional and technical), stories, use cases, business flows and acceptance criteria to support development of technology solutions
  • Responsible for all project lifecycle phases, from specifications and coding through deployment, testing, debugging, documentation, and maintenance for VBA Excel spreadsheets
  • Provided project lifecycle support including requirement gathering, service and cost model development, testing/quality assurance and production release.

Consultant_Business Analyst III

Global Technical Talent (TD Bank)
10.2013 - 04.2014
  • Elicit Business Requirements in order to create user stories
  • Performed key analytical and data research functions within the Mortgage Banking Technology Information team
  • Developed data migration strategies and impact analysis for both teradata and oracle database systems
  • Working with the Enterprise Project - US team to tie the maps to the project tracking devices
  • Review, analyze and map detailed functional tables, map from one data table to another, create documentation, process flows and data models to contribute to the development of project plans including project deliverables, time line estimates, and control
  • Ensuring Business Recovery Plans are in place.

Consultant_Project Test Manager, Project Manager, Senior Business Analyst

Accenture
04.2011 - 03.2014
  • Macy's, Bank of America, Disney, JPMorgan Chase, and First Data Projects
  • Establish appropriate security levels for processes, information exchange and system implementation
  • Managing Adobe analytics implementation by translating business requirements into technical documents
  • Leading tagging efforts by working with project managers, stake holders, UX & IT
  • Ensured that Integration with the North American credit bureaus was done to enable faster processing of the loans
  • The loan originator system decision process was updated:
  • Established a tiered and committee based manual approval process
  • Gathered Functional and Performance requirements for various lifecycle projects
  • Participated in Integration, UAT, and A/B testing
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Consultant

UNICON International Inc
02.2011 - 04.2011
  • Served as the Business Liaison between the line of business and Technology Department
  • Performed Use Case development and testing

Business Process Analyst

State of Ohio
09.2010 - 02.2011
  • Delivered project artifacts: analyzed business requirements, use cases, story boards etc
  • (Medicaid/Medicare, Facets, CSEA)
  • Developed business cases as needed for project justification

Senior Business Analyst

MPhasis (JPMorgan Chase)
06.2009 - 08.2010
  • Requirements Gathering from the Business; Fit Gap Analysis; Creation of Functional Specification Document.; Creation of Future State Process Flows; Creation of Business Rules Specification Document; Creation of Test Cases; Testing of the Application; Training the Business Users.

Consultant

Tek Systems, Limited
02.2009 - 07.2009
  • Brands
  • Ensured transactions balance between Point-of Sale systems (PeopleSoft MRP), in-house applications, telecom or modules
  • Worked on process to ensure compliance with PII (Personally Identifiable Information) and PCI (Payment Card Industry) requirements
  • For the kickoff, design, construct, test, deploy and conclude stages of large scale and complex internal/commercial information
  • Performed Development of test cases according to functional specification

Education

Some College (No Degree) - Business Administrative Management

University of Cincinnati

Skills

  • Executive Management
  • Cutover Planning
  • Salesforce Sales Cloud CRM Dynamics implementation experience
  • Report Writing
  • PSA Management Tools
  • MS Office Suite, PSA Tools
  • JIRA and, Confluence
  • Requirements Gathering
  • Agile
  • Product Roadmaps
  • Operational Efficiency
  • Sprint Planning
  • Go-To-Market Strategies
  • Product Launch Support
  • Strategic Planning
  • Digital Transformation
  • Consulting
  • Oracle e-Business Suite
  • Oracle Integration Cloud
  • Customer Relationship Management

Certification

Received Certification of Completion for Software Test Engineer Received Certification of Completion for Systems Methodology Received Certification of Completion for Mutual Fund Accounting Received Certification of Completion for Oracle Forms Automation Received Certification of Completion for Oracle PeopleSoft 7.5 Certification for Agile High Speed Testing Certification for Agile Scrum Master Completed Rational Tools Training Received Certification of Completion for Business Analysis

Timeline

Senior Consultant

Deloitte
10.2021 - Current

Senior Product Manager

Applied Information Sciences
10.2020 - 08.2021

Senior Business Analyst_PMO

Global Technical Talent (Tiffany & Co)
04.2020 - 10.2020

Senior Business Analyst_Operations Analyst

Insight Global (Diamond Resorts)
03.2020 - 03.2020

Project Manager

Wells Fargo
02.2019 - 03.2020

Senior Business Analyst_ Consultant_IT Infrastructure

Kforce
02.2018 - 01.2019

Senior Business Analyst_Scrum Master

Collabera (TIAA)
03.2017 - 10.2017

Senior Business Analyst_IT Operations Infrastructure

Meridian (Wells Fargo)
12.2016 - 02.2017

Senior Business Analyst Lead

Infogain
09.2015 - 08.2016

Senior Test Manager

Apex (Limited Brands)
04.2014 - 11.2014

Senior Business Analyst/Project Manager

Alliance Of Professional Consultants (IBM)
02.2014 - 08.2015

Consultant_Business Analyst III

Global Technical Talent (TD Bank)
10.2013 - 04.2014

Consultant_Project Test Manager, Project Manager, Senior Business Analyst

Accenture
04.2011 - 03.2014

Consultant

UNICON International Inc
02.2011 - 04.2011

Business Process Analyst

State of Ohio
09.2010 - 02.2011

Senior Business Analyst

MPhasis (JPMorgan Chase)
06.2009 - 08.2010

Consultant

Tek Systems, Limited
02.2009 - 07.2009

Some College (No Degree) - Business Administrative Management

University of Cincinnati

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Raquel C. Wilder