Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raquelee Rondon

New London

Summary

Dynamic medical professional with extensive experience at Planned Parenthood of Southern New England, excelling in front desk operations and patient relations. Bilingual and organized, I improved patient scheduling efficiency and enhanced customer satisfaction through exceptional communication skills, ensuring a welcoming environment while adhering to HIPAA guidelines.

Overview

10
10
years of professional experience

Work History

Medical Receptionist

Planned Parenthood of Southern New England
01.2022 - 09.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
  • Improved office organization by maintaining accurate patient records and filing systems.
  • Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
  • Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
  • Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
  • Enhanced patient experience by managing front desk operations and providing exceptional customer service.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Improved office ambiance, selecting music and reading materials for waiting area.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Streamlined office communication by effectively coordinating between doctors and nurses.
  • Reduced administrative errors by consistently verifying insurance information.
  • Enhanced team collaboration by organizing regular staff meetings to address office needs.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Streamlined billing processes, ensuring accurate and timely invoicing.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Improved accuracy of patient data with meticulous record-keeping.

Medical Assistant

Linden Orthopedics
11.2019 - 03.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.

Hotel Front Desk Clerk

Hampton Inn By Hilton
02.2017 - 07.2018
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
  • Managed lost and found items to assist guests with retrieving belongings.

Restaurant Hostess

Jaiya Thai
05.2014 - 04.2016
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

GED -

Newtown High School
Queens, NY

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Microsoft office
  • HIPAA guidelines
  • Reminder calls
  • Patient relations
  • Bilingual
  • Organized
  • Communication
  • Payment collection

Languages

Spanish
Full Professional

Timeline

Medical Receptionist

Planned Parenthood of Southern New England
01.2022 - 09.2024

Medical Assistant

Linden Orthopedics
11.2019 - 03.2021

Hotel Front Desk Clerk

Hampton Inn By Hilton
02.2017 - 07.2018

Restaurant Hostess

Jaiya Thai
05.2014 - 04.2016

GED -

Newtown High School