Raquelin Flores
Fresno,California
Summary
Experienced in managing disability insurance programs with knowledge of state and federal regulations, ensuring compliance. Proven ability to analyze complex data, make accurate determinations and provide comprehensive case management. Strengths include communication skills, problem-solving abilities, and empathy for clients' circumstances. Previous roles led to improved operational efficiency and enhanced client satisfaction.
Overview
7
7
years of professional experience
Work History
Disability Insurance Program Representative
Employment Development Department
Fresno, CA
07.2023 - Current
- Provided customer service to claimants regarding disability claims and appeals.
- Identified discrepancies in applications and other documents related to disability insurance claims.
- Reviewed current regulations governing the administration of disability programs to ensure compliance with laws and policies.
Unemployment Program Rep
Employment Development Department
Fresno, CA
10.2020 - 10.2022
- Assisted in the development and implementation of program goals, objectives, policies and procedures.
- Monitored compliance with applicable regulations and laws governing programs.
- Collaborated with other departments on cross-program initiatives.
Shift Leader
Deli Delicious
Fresno, CA
04.2019 - 03.2020
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Barista
Starbucks
Fresno, CA
08.2018 - 12.2018
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Tutor
Cal-SOAP
Santa Maria, CA
01.2018 - 05.2018
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Assisted students in developing effective study habits and strategies for success in school.
Education
Bachelor of Arts - Communications
California State University - Fresno
Fresno, CA05-2020
Associate of Arts - Communication Studies
Allan Hancock College
Santa Maria, CA05-2018
Skills
- Policy Knowledge
- Benefits Administration
- Claims Processing
- Strong communication abilities
- Documentation proficiency
- Customer Service
- Analytical Skills
- Schedule Management
- Computer Proficiency
Timeline
Disability Insurance Program Representative
Employment Development Department
07.2023 - Current
Unemployment Program Rep
Employment Development Department
10.2020 - 10.2022
Shift Leader
Deli Delicious
04.2019 - 03.2020
Barista
Starbucks
08.2018 - 12.2018
Tutor
Cal-SOAP
01.2018 - 05.2018
Bachelor of Arts - Communications
California State University - Fresno
Associate of Arts - Communication Studies
Allan Hancock College
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