Raquel J. David
Antioch,TN
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
25
25
years of professional experience
Work History
Associate
Cardinal Health
La Vergne, TN
07.2024 - Current
- Provided customer service support for inquiries, complaints, and returns.
- Collaborated with other departments to ensure successful product launches.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Trained new associates on store operations, policies, and procedures.
- Handled incoming calls from customers regarding orders or other inquiries.
- Developed and maintained relationships with clients and vendors.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Associate
Fiserv Solution
Nashville, TN
02.1999 - 05.2012
- Quality Control
- Audit
- Machine operator
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
- Inspected finished products for quality and adherence to customer specifications.
- Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
- Troubleshooted problems with equipment, devices or products.
Education
High School Diploma - High School
Capas
1993
Skills
- Data Entry
- Microsoft Excel
- Microsoft Word
- Smartdata
- IMPRS
- Customer Service
- Customer interaction
- Order Fulfillment
- Service assistance
- Cross-Functional Teamwork
- Attention to Detail
Accomplishments
- Employee of the moth
- Certificate of completion of excel -2019
Timeline
Associate
Cardinal Health
07.2024 - Current
Associate
Fiserv Solution
02.1999 - 05.2012
High School Diploma - High School
Capas
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