Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Raquel L. Granger

Lantana, FL,FL

Summary

Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.

Overview

3
3
years of professional experience

Work History

House Cleaner

Investments Liimited
Boca Raton, FL
03.2023 - Current
  • Organized closets with hangers for guests' clothing items.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Ensured that all health standards were met during cleaning operations.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Responded to requests from guests regarding housekeeping needs.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Communicated with maintenance team on damages to repair.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Certified Customer Service Representative

American Power & Gas
Tampa, FL
07.2022 - 02.2023
  • Participated in team meetings, training sessions and workshops related to improving customer service processes.
  • Maintained up-to-date knowledge of company products, services, and policies.
  • Conducted regular follow-up calls with customers to ensure satisfaction with product and service delivery.
  • Collaborated closely with other departments within the organization to address any customer concerns.
  • Responded timely to emails from clients regarding product and service inquiries.
  • Ensured compliance with all applicable laws, regulations and standards related to providing quality customer service.
  • Provided excellent customer service over the phone and in person.
  • Assisted customers with product selection based on their individual needs and preferences.
  • Answered customers' inquiries, identified their needs and provided solutions to resolve issues.
  • Processed orders accurately and promptly.
  • Handled difficult situations with tactful diplomacy while maintaining a positive attitude towards customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Strengthened customer retention by offering discount options.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Education

High School Diploma -

Harry S. Truman High School
The Bronx, NY
06-2000

Skills

  • Problem solving
  • Time management
  • Attention to detail
  • Team collaboration
  • Customer service
  • Room organization
  • Cleaning procedures
  • Surface sanitation
  • Window cleaning
  • Kitchen sanitation
  • Bathroom cleaning
  • Laundry services

Affiliations

  • Success story of The Changing Lives Organization - Boca Raton, FL.

Timeline

House Cleaner

Investments Liimited
03.2023 - Current

Certified Customer Service Representative

American Power & Gas
07.2022 - 02.2023

High School Diploma -

Harry S. Truman High School

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