Raquell Pointdujour-McManus
High Point,NC
Summary
Compassionate Certified Nursing Assistant with a proven track record at Family First HomeCare LLC, excelling in patient care and vital signs monitoring. A reliable team player, I implemented effective care plans and enhanced patient comfort, ensuring dignity and safety. Committed to delivering high-quality support and fostering positive patient experiences. This include using knowledge base skills given the best customer service experience to current and feature customers / clients, using various systems while in both settings office and field work.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Family First HomeCare LLC
06.2018 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided compassionate care and emotional support to patients and families.
- Implemented care plans in collaboration with healthcare teams for optimal patient outcomes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Trainer Assistant
Alorica
04.2021 - 09.2025
- Assisted in delivering training sessions for new hires and existing staff.
- Collaborated with team leads to identify training needs and gaps in knowledge.
- Coordinated logistics for training events, ensuring all resources were available.
- Continuously expanded personal knowledge base by staying up-to-date on industry developments, attending relevant conferences, workshops, or seminars when possible.
- Assisted in the development of a comprehensive onboarding program for new hires, ensuring they received a solid foundation to excel in their roles.
- Increased learner retention through the use of engaging multimedia presentations that catered to various learning preferences.
Supervisor
Alorica
04.2021 - 09.2025
- Supervised daily operations, ensuring adherence to quality and performance standards.
- Mentored team members, fostering skill development and knowledge sharing.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
T. Wingate Andrews High School
High Point, NCGuilford Technical Community College
Jamestown, North Carolina, NC10-2018
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Training Mentor
- Supervisor Management
Timeline
Trainer Assistant
Alorica
04.2021 - 09.2025
Supervisor
Alorica
04.2021 - 09.2025
Certified Nursing Assistant
Family First HomeCare LLC
06.2018 - Current
High School Diploma -
T. Wingate Andrews High School
Guilford Technical Community College