Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raquell Summers Saenz

Austin

Summary

I am someone who offers a professional and positive demeanor. I am eager to embrace opportunities for learning and growth. I am adaptable to fast-paced environments with the ability to stay calm and think clearly in a high-pressure situation. I possess strong communication, multitasking, and reliability skills to ensure efficient teamwork.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress

Roaring Fork
03.2025 - Current
  • Processed payments accurately using cash registers or POS systems.
  • Answered questions about menu items, ingredients, and pricing.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Developed positive relationships with regular customers through friendly conversation.
  • Enforced safety guidelines for employees and patrons of the restaurant.

Waitress

Bellissima Italian Mediterranean Restaurant
08.2024 - 03.2025
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering extraordinary service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used POS systems to place dine in and to-go orders, as well as handle cash and process credit card payments.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
  • Kept consistent and detailed communication with all staff.

Host

Texas Roadhouse
03.2024 - 08.2024
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained a clean and welcoming atmosphere
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Cashier

Randall's
10.2022 - 02.2023
  • Maintained a safe and clean working environment by complying with procedures, rules, and regulations
  • Responsible for hitting a daily pace goal
  • Restocked any cashier stand needs i.e., cleaners, paper towels, receipt rolls
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Resolved any customer issues and answered questions
  • Worked with the team to provide the best customer service
  • Built relationships with customers to encourage repeat business.

Logistics Processor

Nordstrom
10.2021 - 09.2022
  • Organized and built orders alphabetically and/or numerically
  • Searched for items throughout the store using the system, Onefill
  • Organized inventory
  • Responsible for keeping track of daily goals
  • Provided help in numerous departments such as organizing inventory, rearranging stock, or sales; helping customers check-out, processing a return, or paying a monthly statement
  • Managed a clean workspace
  • Developed strategies to optimize utilization of available resources.

Education

-

Concordia University At Austin
2026

Skills

  • Sales expertise
  • Interpersonal communication
  • Time management
  • Detail orientation
  • Problem solving
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Multitasking
  • Calm under pressure
  • Quality assurance
  • Analytical and critical thinking

Certification

Basic Life Support Certification- American Heart Association

Food Handlers and TABC Certification

Timeline

Waitress

Roaring Fork
03.2025 - Current

Waitress

Bellissima Italian Mediterranean Restaurant
08.2024 - 03.2025

Host

Texas Roadhouse
03.2024 - 08.2024

Cashier

Randall's
10.2022 - 02.2023

Logistics Processor

Nordstrom
10.2021 - 09.2022

-

Concordia University At Austin

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