Raquel Lauren Suleiman
Sales Manager
New Rochelle,NY
Summary
Talkative Counter Manager seeking to bring benefits and support to a new team. Capable of recruiting, developing and training team members and coaching team to increase individual sales. Committed to displaying a clean and organized selling environment and maintaining clientele base through follow-up communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Salesperson
BVLGARI
Yonkers, NY
05.2024 - Current
- Spring 2024 + 120% Improved Bvlgari Rank from #4 to # 1
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented effective sales strategies to maximize revenue generation.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Built diverse and consistent sales portfolio.
Counter Manager
Byredo
Garden City, NY
08.2021 - 04.2024
- Build a new business where the goal was $90,000, exceeding the goal by 300%, continuing in the next year with the goals surpassed and so on until reaching almost a million dollars by the end of April 2024.
- Provided customer service using extensive knowledge of product and selling techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Operated cash register to accurately complete customer financial transactions.
Brand Ambassador
Byredo
Manhattan , NY
02.2019 - 06.2021
- Spring 2019 +68% Improved Byredo Rank from #11 to # 4.
- Provided customer service using extensive knowledge of product and selling techniques.
- Organized and stocked merchandise to keep necessary levels for sales.
- Cultivated and managed in store leadership relationships.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
Counter Manager
BVLGARI
Jersey City, NJ
11.2017 - 12.2018
- #1 Ranked Sales Person at Bvlgari
- Fall 2018 + 118% Improved Bvlgari rank from #36 To #6
- Spring 2018 +62% Improved Bvlgari Rank from #11 to #7
- Provided customer service using extensive knowledge of product and selling techniques
- Organized and stocked merchandise to keep necessary levels for sales
- Cultivated and managed in store leadership relationships.
- Event Support for Visual Launches and Master Classes.
- I established good relationship with Bvlgari clients
community to establish long-term future business for the company - Planned and executed events
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
Assistant Counter Manager
Yve's Saint Laurent - Macy’s
Manhattan, NY
09.2014 - 10.2017
- #1 Ranked Sales Person at Macy’s New York, NY
- Traveled nationally for training sales
- Sell, organize, and products inventory
- Scheduled clients for special events and making (Pre-Sales)
- Assisted clients and taught them how to apply makeup, skincare and to take also perfumes
- Achieve sales, presales and opened new account (Macy's cards)
- Performed all stock keeping processes and assisted in replenishing all items as per company policy
- Recruited, coached, motivated and trained 6 new associates in two years
Director Of Operations & Sales
Dental Expert C.A-Venezuela
Barquisimeto , Lara - Venezuela
01.2008 - 10.2013
- Plans Sales
- Marketing Logistics
- Portfolio manage of 200 accounts that generated $500.000 in sales in one year
- Analyzed business developments and monitored market trends
- Employee recruitment
- Recruit patients and make appointments
- Recruitment of potential businesses
- Contributed ideas to concept development, strategic planning and business operations
- Leveraged professional relationships to develop new business opportunities
- Negotiate prices, conditions of sales and services agreements with different companies
Education
Associate of Science - Cosmetic And Fragrance Marketing Management
Fashion Institute of Technology
New York, NY01.2021
Bachelor of Arts - Four Semesters of Fashion Design
CIDIG
Barquisimeto, Venezuela 01.2011
Master of Science - Business Administration Mention Management
Fermin Toro
Barquisimeto, Venezuela 09.2008
BBA - Business Administration & Marketing
IUTEP
Guanare, Venezuela 09.2002
Skills
- Management
- Marketing Strategies
- Strategic Business Planning
- Creator of Perfumes
- Business-administration
- Sales-strategies
- Sales-training
- Organized
- Relationship builder
- Product Demonstrations
- Team Building
- Fluent in English, Spanish, and Italian
Timeline
Salesperson
BVLGARI
05.2024 - Current
Counter Manager
Byredo
08.2021 - 04.2024
Brand Ambassador
Byredo
02.2019 - 06.2021
Counter Manager
BVLGARI
11.2017 - 12.2018
Assistant Counter Manager
Yve's Saint Laurent - Macy’s
09.2014 - 10.2017
Director Of Operations & Sales
Dental Expert C.A-Venezuela
01.2008 - 10.2013
Associate of Science - Cosmetic And Fragrance Marketing Management
Fashion Institute of Technology
Bachelor of Arts - Four Semesters of Fashion Design
CIDIG
Master of Science - Business Administration Mention Management
Fermin Toro
BBA - Business Administration & Marketing
IUTEP
Certification
- Market strategies.
- Bussines Administration.
- Business Sales Strategies.
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