Raquelle Cherry
Arlington,TX
Summary
Customer service, sales, and technical support professional with a proven track record in building strong client relationships and delivering exceptional service. Strong background in business operations and precise data entry skills. Proficient in a variety of software tools including QuickBooks Online, Salesforce, and MS Outlook. Experienced in data entry, business operations, and inventory management with keen attention to detail. Eager to apply my skills in a dynamic virtual role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
SOS Inventory
09.2019 - 11.2024
- Engaged with potential customers through phone and email to introduce inventory management software, integrating seamlessly with QuickBooks Online
- Conducted live product demos to potential and existing clients, tailoring solutions to specific business needs
- Managed invoicing, collections, and follow-up calls to ensure accounts remained in good standing
- Used Salesforce and Excel for lead tracking, managing relationships, and analyzing sales performance
- Successfully expanded customer base by identifying new market opportunities and developing strong client relationships through proactive communication via phone, email, and Zoom
- Managed approximately 30 demos a week, as well as 10-15 phone calls for interested clients.
CEO/Operations Projects Manager
Full Circle Moving
11.2014 - 02.2019
- Coordinated moving schedules and managed logistics for packing, cleaning, and moving services
- Maintained customer communications, providing price quotes and securing pre/post-move confirmations and payments
- Managed invoicing and employee W-2s, ensuring smooth business operations
- Built relationships with clients, ensuring a high level of satisfaction and repeat business
Technical Support Agent
INTUIT
11.2016 - 04.2018
- Provided Tier II technical support for ProConnect Tax Online, assisting CPAs and individual customers with tax returns
- Delivered training and support to front-line agents, ensuring consistent customer service standards
- Used QuickBooks and ProConnect Tax Online to assist with tax file conversions, placing orders, processing promotions, and issuing refunds
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
- Resolved 30-50 technical support inquiries per day.
Valuation Services Specialist
CORELOGIC
07.2016 - 11.2016
- Reviewed appraisal reports for clients seeking to refinance or purchase a home, ensuring timely submission of necessary documents
- Managed communication between lenders (e.g., Bank of America) and appraisers to ensure all timelines were met for property assessments
- Handled a variety of property-related tasks, including assigning inspections, appraisal updates, and verifying necessary reports
- Maintained high customer satisfaction standards to meet or exceed targets.
Customer Service/Admin Assistant
Southwest Sales
06.2013 - 05.2014
- Validated purchase orders, managed inventory tracking, and coordinated warranty orders for internal and external clients
- Assisted in office duties, including scheduling, travel planning, and preparation for team meetings
- Provided technical support for sales teams and managed administrative duties across the office
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff.
Education
RDA - Registered Dental Assistant
Remington College
Fort Worth, TX10.2010
High School Diploma -
Lewisville High School
Lewisville, TX06.2007
Skills
- Salesforce
- QuickBooks Online
- Customer Support
- Scheduling & Calendar Management
- Invoicing & Collections
- Inside Sales
Certification
- QB ProAdvisor Certified, Present
- Specs Intact Training, 06/01/22
Skills And Software Proficiency
- Salesforce, 6
- QuickBooks Online, ProAdvisor Certified
- Customer Support, 10
- Scheduling & Calendar Management
- Invoicing & Collections
- Inside Sales, 3
Timeline
Sales Representative
SOS Inventory
09.2019 - 11.2024
Technical Support Agent
INTUIT
11.2016 - 04.2018
Valuation Services Specialist
CORELOGIC
07.2016 - 11.2016
CEO/Operations Projects Manager
Full Circle Moving
11.2014 - 02.2019
Customer Service/Admin Assistant
Southwest Sales
06.2013 - 05.2014
RDA - Registered Dental Assistant
Remington College
High School Diploma -
Lewisville High School
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