Raquelle Gent
Hayward,CA
Summary
Proactive Service Representative with 11 years of expertise in delivering support and quality customer service in fast-paced environments. Trained in support software and de-escalation techniques. Demonstrated competencies in operating multi-line phone systems, taking administrative tasks, and updating documentation.
Overview
10
10
years of professional experience
Work History
Customer Success Specialist
Merchant Logo Fletcher Jones Motorcars Of Fremont
Fremont, CA
02.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Built strong relationships with internal and external customers through positive attitude and attentive response.
- Coached team members in customer service techniques in three locations, providing feedback and encouragement toward reaching sales goals.
- Carried out front office duties utilizing data entry skills in framework of multiple tech stack databases with 100% accuracy.
Loan Coordinator
Audi Fremont
Fremont , CA
03.2018 - 02.2020
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Scheduled 150 rental pick-ups weekly and oversaw maintenance of more than 70 cars.
- Processed finance transactions, including lender approval and assuring 100% compliance with all state and federal laws and regulations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Hairstylist/Receptionist
Savvy Hair Salon
Fremont, CA
05.2012 - 01.2018
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in the register for prompt customer service.
- Scheduled 50 customer appointments and rearranged individual time slots to meet demand on aweekly basis.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
Associate of Arts - Business Administration
Ohlone College
Fremont, CA08.2012
High School Diploma -
Washington High School
Fremont, CA06.2010
Timeline
Customer Success Specialist
Merchant Logo Fletcher Jones Motorcars Of Fremont
02.2020 - Current
Loan Coordinator
Audi Fremont
03.2018 - 02.2020
Hairstylist/Receptionist
Savvy Hair Salon
05.2012 - 01.2018
Associate of Arts - Business Administration
Ohlone College
High School Diploma -
Washington High School
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