Raquelle Mendoza
La Habra,CA
Summary
Developed adaptability and customer service skills in fast-paced retail environments, with a focus on providing excellent customer experiences. Along with leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. I am seeking to transition into a new field, bringing my strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Kohls Department Store
04.2024 - Current
- Greet customers and help with product questions, selections, and purchases.
- Demonstrate a customer service mindset, anticipating customer needs, and satisfactorily resolving issues
- Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise, and properly handle different methods of payment.
- Work swiftly and efficiently to complete my duties in Amazon Return Drop at Kohl's.
- Follow store procedures on how to process Amazon and Narvar returns.
- Train new team members by relaying information on company procedures and operations.
- Assist with inventory counts and stocking of merchandise.
- Consistently met closing deadlines of loading and scanning inventory of Amazon returns under pressure while maintaining high-quality work output in a fast-paced environment.
- I understand the process of returns for Amazon, therefore I assist and offer guidance to customers who are unfamiliar with processing returns or need to edit their return drop location.
- Maintain a versatile role, ready to be placed on registers for transactions and returns, or on the "floor" replenishing or arranging merchandising Kohl's products to improve a customer's shopping experience.
Retail Merchandiser
Hallmark
09.2023 - 08.2024
- Organized and maintained Hallmark displays to achieve clean and appealing merchandise layouts.
- Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Collaborated with local store teams to optimize product placement and maintain inventory levels as well as support fellow team members with seasonal resets and installations, when needed.
- Utilized a mobile device provided by Hallmark, in which I restocked, organized, and monitored the inventory of Hallmark products within and outside the Hallmark department.
- Communicated with supervisor, reporting time, providing feedback, and answering surveys for required merchandising activities with the mobile device given by Hallmark.
Education
No Degree - Human Services
Fullerton College
Fullerton, CA06-2027
High School Diploma -
Alta Vista Innovation High
Rancho Cucamonga, CA06-2023
Skills
- Customer service
- Teamwork
- Problem-solving
- Time management
- Cash handling proficiency
- Detail-Oriented
Timeline
Retail Sales Associate
Kohls Department Store
04.2024 - Current
Retail Merchandiser
Hallmark
09.2023 - 08.2024
No Degree - Human Services
Fullerton College
High School Diploma -
Alta Vista Innovation High
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