Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Raquelly Olivarez

Reno,Nevada

Summary

Customer-oriented and detail-oriented receptionist with 3 years of experience in administrative roles, seeking to contribute to the efficient operation of an animal hospital. Skilled in managing busy reception areas, answering multi-line phone systems, and scheduling appointments with precision. Proficient in handling client inquiries, providing exceptional customer service, and maintaining accurate records. Strong organizational abilities, able to prioritize tasks and manage time effectively in a fast-paced environment. Dedicated to creating a welcoming atmosphere for both clients and their furry companions. Eager to support the team in delivering high-quality care and ensuring a positive experience for all visitors.

Overview

4
4
years of professional experience

Work History

Supply Specialist

Army National Gaurd
02.2022 - Current
  • Evaluated supplier proposals objectively based on predefined selection criteria such as quality standards met price competitiveness offered delivery timelines proposed thereby selecting the best fit option for the company''s unique requirements.
  • Maintained audit trails to adhere to performance requirements.
  • Analyzed historical data patterns to identify potential areas for improvement in procurement practices leading to increased efficiency gains across various functions within the organization.
  • Enhanced supplier relationships by maintaining open lines of communication and timely payments.
  • Recommended efficiencies for improvement of transportation system operations.
  • Managed procurement activities for optimal cost savings, negotiating with vendors for best prices and terms.
  • Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.
  • Reported property accountability data using Standard Property Book System-R (SPBSR).
  • Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.
  • Achieved compliance with audit performance requirements.
  • Supported all military and civilian customers through engagement, technical assistance

Receptionist

VCA Animal Hospital
10.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted, measured and compounded medications following standard procedures.
  • Completed insurance forms and billed insurance companies.

Cashier Team Lead

Adidas Outlet
11.2019 - 09.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Restocked and organized merchandise in front lanes.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Conducted regular audits of register funds, minimizing potential losses due to theft or error.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Lifted up to 65 pounds at once and used forklift to move heavier loads.

Education

Associate of Science - Nursing Science

Truckee Meadows Community College
Reno, NV
06.2027

High School Diploma -

Earl Wooster High School
Reno, NV
06.2019

Skills

  • Materials Handling
  • Demand forecasting
  • Preventive Maintenance
  • Property & Material Management
  • Fluent Spanish
  • Empathy and Sensitivity
  • Healthcare Systems Understanding
  • Fluent English
  • Pharmacology knowledge
  • Medical Terminology
  • Weapons Handling
  • Language skills
  • Social Media

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 14 staff members.

Languages

Spanish
Native or Bilingual

Timeline

Supply Specialist

Army National Gaurd
02.2022 - Current

Receptionist

VCA Animal Hospital
10.2021 - Current

Cashier Team Lead

Adidas Outlet
11.2019 - 09.2021

Associate of Science - Nursing Science

Truckee Meadows Community College

High School Diploma -

Earl Wooster High School

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Raquelly Olivarez