Enthusiastic and experienced Customer Support professional with a strong background in operations and customer experience. Demonstrated ability to oversee and troubleshoot logistics operations while providing exceptional support to both customers and internal teams. Eager to leverage my skills and passion for excellence to contribute to a dynamic team and advance the mission of a forward-thinking organization.
Hi, I’m
Raqueshel Latimore
Atlanta,GA
Summary
Overview
9
years of professional experience
Work History
MKR Transport LLC
Operations Supervisor
02.2023 - Current
Job overview
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Negotiated contracts with carriers to secure most cost-effective transportation solutions for customers'' needs.
- Collaborated with 7 dispatchers to maintain a seamless workflow during shift changes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Convoy Logistics
Customer Experience Agent
01.2021 - 02.2023
Job overview
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Utilized CRM tools effectively to track customer interactions, enabling quick access to relevant information when needed.
S.P Richards
Customer Support Specialist
04.2018 - 12.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- .Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
Department Of Revenue
Data Entry Clerk
07.2015 - 02.2018
Job overview
- Evaluated source documents to locate needed information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
Education
Sanford-Brown College Atlanta, GA
Associate of Applied Science from Medical/Clinical Assistant
12.2015
University Overview
Maynard H. Jackson- Jr. High SchoolAtlanta, GA
High School Diploma
05.2012
University Overview
Skills
- Performance Improvement
- Data retrieval systems
- Quickbooks
- Microsoft Office
- Transaction Processing
- Documentation And Reporting
- Scheduling and Coordinating
- Onboarding and Orientation
Timeline
Operations Supervisor
MKR Transport LLC
02.2023 - Current
Customer Experience Agent
Convoy Logistics
01.2021 - 02.2023
Customer Support Specialist
S.P Richards
04.2018 - 12.2020
Data Entry Clerk
Department Of Revenue
07.2015 - 02.2018
Sanford-Brown College
Associate of Applied Science from Medical/Clinical Assistant
Maynard H. Jackson- Jr. High School
High School Diploma
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