Raquile Turner
Minden
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
FryMaster
12.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Healthcare Customer Service Representative
Home Healthteach
06.2021 - 12.2023
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
Customer Care Representative
Milbank
06.2019 - 06.2021
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Navigated multiple computer systems and applications to find information.
Customer Support Specialist
GOEX
06.2017 - 06.2019
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound of over 50-100 calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Education
Clinical Medical Assistant -
Southwest Medical Academy
04.2022
High School Diploma -
Smackover High School
01.2012
Skills
- Customer support
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Call center experience
- Data entry proficiency
- Customer service
- Active listening
- Microsoft Excel
- Microsoft outlook
- Customer relationship management (CRM)
Timeline
Senior Customer Service Representative
FryMaster
12.2023 - Current
Healthcare Customer Service Representative
Home Healthteach
06.2021 - 12.2023
Customer Care Representative
Milbank
06.2019 - 06.2021
Customer Support Specialist
GOEX
06.2017 - 06.2019
Clinical Medical Assistant -
Southwest Medical Academy
High School Diploma -
Smackover High School
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