R Arun Kumar Sarma

• Leading a team of 17 associates in Money-In operations and reconciliation function
• Monitoring overall functioning of the process, identifying risk areas, implementing and governing the controls to mitigate risks and ensuring all the quality targets are met.
• Led Service Model meetings by sharing my expertise in processing enhancement, business planning and inventory management.
• Led MBR and QBR meetings where I have analyzed team's performance and identified areas of improvement to drive better results.
• Groomed the associates by bringing in enthusiasm and changed their perspective towards work thereby enabling them to perform to their full potential.
• Being one of the squad members in process enhancement, played a vital role in reviewing and modifying ABL procedure which resulted in error reduction in checks space.
• Currently working in business transition where I have recommended and implemented action plans ensuring smooth movement of 85% of work from India to U.S.

Highlights:

• Formed a focus group to bring down the aged xtrac and disc lines inventory which resulted in 50% reduction of Sox Disc lines in 2025.
• Governed strong operational controls which minimized loss and errors thereby exceeding the quality target for the last four quarters.

• Led a successful team of 45+ associates across multiple functions like Money-In, Money-Out, Indexing, Corrections, Conversions, CIM-Tech and Fulfillment.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Managed budgetary allocations and resource planning for multiple concurrent projects.
• Implemented process improvements that reduced turnaround times and optimized workflows.
• Had a great partner connect by calibrating with onshore partners on a weekly basis to discuss and enhance the process model wherever needed.
• Timely enhancement of business unit cost center and billing the same to the client.
• Governed transition tracker for various functions to ensure seamless transition and business continuity.

Highlights:

• Led the team with successful transition of various functions since the contract was signed in India in Q1'22.
• Expanded the team from 12 associated to 85+ associates in 2.5 years' time frame in record-keeping space.
• Awarded with project bonus and YEI for leading multiple UAT testing in Workflow (AWD) and recordkeeping system (Omni).
• Achieved the best client satisfaction score in the last 5 years by delivering the best and exceeded quality scores.

• Leading a team of 25 associates in the back-office operations and reconciliation of Empower's record-keeping Business
• Managing the growth and success of the team; coordinating activities that affect operational decisions and business requirements.
• Monitoring overall functioning of the processes, identifying improvement areas and implementing adequate control measures to maximize customer satisfaction level and achieve business goals
• Managed project timelines, ensuring deadlines were consistently met across teams.
• Engineering innovative solutions to provide efficient and high-quality service to the end customers

Highlights:

• Played a major part in global projects which helped in automating the process and removing non-value add work which resulted in a productivity gain of 5 FTEs
• Worked on error reduction project by applying DMAIC methodology and bought down the error rate by 30%.
• Participated in various testing pertaining to workflow migration and recordkeeping system enhancement.
• Being a part of the pilot batch in Empower India, I played a key role in migrating business from J.P. Morgan to Empower by analyzing two different platforms and providing solutions which helped in smooth transition

• Worked as a part of the Money-In transaction processing team ensuring timely completion of all record keeping tasks related to the deposit of money into the client's account
• Being a process SME trained the new resources and monitored their performance during the ramp phase
• Preparation of root cause analysis of the errors using lean methodology