Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Work Preference
Generic
Rasaan Reed

Rasaan Reed

Open
Naperville,IL

Summary

Multi-talented operations leader who is successful at managing clerical needs, planning events, overseeing purchasing and producing detailed reports. Brings several years of related experience and skill to handle diverse tasks with superior work ethic and great multitasking abilities.

Detail-oriented operations assistant possessing outstanding wpm typing speed and customer service abilities. Organized and coordinated individual with several years of hands-on experience providing administrative and clerical support to aid in day-to-day business operations. Independent and self-motivated team player recognized for maintaining high standards of excellence in daily operations. Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work History

Assistant Store Manager

The Home Depot Inc
Shorewood, IL
06.2023 - 06.2024
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Coached and developed store associates through formal and informal interactions.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Caregiver

Classic Care
Homewood, Illinois
11.2021 - 01.2024
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Assistant Store Operations Manager

The Home Depot Inc
South Elgin, IL
06.2021 - 06.2023
  • Participated in weekly meetings with other managers to discuss areas of improvement within the store's operations.
  • Ensured compliance with safety regulations by conducting regular safety inspections throughout the store.
  • Investigated customer complaints regarding product quality or service issues and took corrective action as needed.
  • Developed strategies for increasing sales revenue through marketing campaigns and promotions.

Assistant Store Manager

The Home Depot Inc
Shorewood, IL
02.2020 - 06.2021
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Assistant Store Manager of Operations

Home Depot
Fairfax, VA
05.2019 - 02.2020
  • Effectively communicate and partner with Store Manager to develop strategies to drive Sales & Profitability
  • Conduct detailed weekly/monthly reviews of the store’s profit and loss statement
  • Execrcise judgement and discretion alone, and in conjunction with Store Manager, Department Supervisers and other Leads in the day -to-day operations of the store while acting as MOD
  • Ensure quality service to all THD customers by driving sales & customer service behaviors with all associates and proper execution
  • Ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly
  • Teach, coach and train store associates on sales and merchandising standards, customer service standards and operational excellence to improve profitability
  • Facilitate Monthly Operations Review to set up and implement alignment with store’s operational goals and objectives
  • Empower and inspire all associates associates to make an emotional connection with customers, including fostering positive public relations through community involvement and in-store workshops
  • Work with district Human Resource manager (DHRM) to ensure necessary training classes are conducted as needed.
  • Reviewed sales figures on a daily basis to monitor progress against targets.
  • Managed cash register transactions accurately to prevent loss or theft.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Associate Support Department Supervisor

Home Depot
Annandale, VA
02.2015 - 05.2019
  • Reviewing sales and hours with store manager for the time periods being scheduled
  • Maintained associate data in automated system to record associate default department assignment, secondary assignments and associate availability
  • Manage associate schedules at the direction of the sore management team
  • Ensuring Schedule variances are worked adherence details staffing
  • Coordinating new hire orientation, confirm paperwork and aid with job offer(s)
  • Help the front end during peak traffic times to ensure proper line management and coverage
  • Coach Associate's to do their jobs effectively
  • Manage coordination of in-store workshops events including in store signing and ordering materials
  • Drive execution and attend In-store customer workshops
  • Schedule and coordinate associate training
  • Monitor training completion to ensure ontime completion of required leaning.

Cart Attendant

Walmart Inc.
Alexandria, Virginia
03.2017 - 04.2018
  • Assisted customers in locating desired items throughout the store.
  • Adhered to safety protocols while operating equipment such as forklifts or pallet jacks.
  • Performed bagging operations for purchases according to company standards.
  • Provided assistance with loading purchased items into customer vehicles.

Supervisor

Home Depot
Fairfax, IL
04.2011 - 02.2015
  • Delivered excellent customer service by greeting and aiding each customer
  • Addressed customer inquiries and resolved complaints
  • Reorganized the sales floor to meet company demands
  • Analyzed marketing information and translated it into strategic plans
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager
  • Worked closely with the district manager to formulate and build the store brand
  • Completed weekly schedules according to payroll policies
  • Trained staff to deliver outstanding customer service
  • Determined staff promotions and demotions and terminated employees when necessary
  • Assumed role of ASDS in December 2014.
  • Provided coaching and mentoring support to team members.
  • Facilitated communication between management, staff, and customers.
  • Established goals for each team member and monitored progress towards those objectives.
  • Developed and implemented departmental policies and procedures.

Enumerator

US Census Bureau
04.2010 - 04.2011
  • Chart out plans to visit residents of a specified city
  • Create survey sheets or work on predefined surveys to gather census information
  • Conduct a thorough visual survey of areas that need to be covered during the census
  • Explain the goals of surveys and procedures to interviewer
  • Interpret interview questions to aid people in understanding them and giving eloquent answers
  • Compile reports of information derived from census activities and ensure that they vetted by the supervisor.

Education

No Degree - Business Administration

Strayer University
Alexandria, VA
2012.04 - 2018.11

Associate of Arts - Business Administration

Tougaloo College
Tougaloo, MS
10.2006 - 04.2008

Robert Morris College

Blackburn College University
10.2004 - 01.2005

Skills

  • Leadership and Management Skills
  • Proficient in Microsoft Office Products
  • Ability to keep highest levels of confidentiality
  • Proficient decision-maker based on research, observation, critical thinking and analysis
  • Excellent communication, organizational, problem-solving, and public relations skills
  • Sales Activities
  • Customer Service
  • Financial Statements
  • Employee Scheduling

Accomplishments

  • Certificate for completion of HDU Leader Program 2/9/24
  • Recognize by Regional Human Resource Manager for Doing The Right Thing May 2023
  • Completion of ASM Leap Program (Leadership Enrichment Accelerated Program) February 2022
  • Values Based Leader Award (Voted winner amongst 33 Leaders in the class. 2019
  • Diamon Award Winner and Feature in Home Depot Magazine.

Timeline

Assistant Store Manager

The Home Depot Inc
06.2023 - 06.2024

Caregiver

Classic Care
11.2021 - 01.2024

Assistant Store Operations Manager

The Home Depot Inc
06.2021 - 06.2023

Assistant Store Manager

The Home Depot Inc
02.2020 - 06.2021

Assistant Store Manager of Operations

Home Depot
05.2019 - 02.2020

Cart Attendant

Walmart Inc.
03.2017 - 04.2018

Associate Support Department Supervisor

Home Depot
02.2015 - 05.2019

No Degree - Business Administration

Strayer University
2012.04 - 2018.11

Supervisor

Home Depot
04.2011 - 02.2015

Enumerator

US Census Bureau
04.2010 - 04.2011

Associate of Arts - Business Administration

Tougaloo College
10.2006 - 04.2008

Blackburn College University
10.2004 - 01.2005

Robert Morris College

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

401k matchCompany CultureFlexible work hoursPersonal development programs

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