Summary
Overview
Work History
Education
Skills
Play guitar
Languages
Timeline
Generic
Rasang Lama

Rasang Lama

Richmond,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Hostess and Reservationist

Miller And Lux
10.2022 - Current
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Memorizing faces and names of Miller and lux VIP membership guests.
  • Communications with managers, valet, security and police officers. (We use walkie talkie)
  • Provided customers with information about availability and pricing.
  • Handled billing information over phone.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Produced and shared customer service reports to support management decision-making.

Driver

Uber
03.2023 - Current
  • My 1st part time job is driving Uber.
  • Followed all relevant traffic laws and safety regulations.
  • Pick-up guest and drop them off to their destination.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.

Salesperson

Vector Solutions
01.2023 - 04.2023
  • My 2nd part time job where I worked to build relationships with customers and built potential for additional sales.
  • Increased sales and customer satisfaction through personalized servicing.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Logged reports, expenses, receipts, and sales in company database.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Barback, Busser, Food Runner and Host.

Zaytoon
02.2022 - 04.2023
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Greeted customers and provided friendly, knowledgeable service.
  • Checked ID cards and verified bar guests were of legal age.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Trained new staff in bussing and cleaning procedures.
  • Operated cash register and processed payments from customers.
  • Answered inquiries skillfully and provided menu recommendations to suit customer preferences.

Assistant Manager, Hostess and Cashier

Hana Japan Steak And Seafood
05.2018 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Delivery Driver

DoorDash
06.2019 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Education

Bachelor of Science - Biological Science

Contra Costa College
San Pablo, CA
06.2025

High School Diploma -

El Cerrito High Schooln
El Cerrito, CA
06.2019

Skills

  • Guest Satisfaction
  • Reading Comprehension
  • Complex Problem-Solving
  • Microsoft Office
  • leadership experience
  • Time management
  • multitasking
  • Driving and Transportation
  • CDL License
  • Microsoft Word
  • Communication

Play guitar

I like to play guitar for myself and sing.

Languages

Nepali
Native or Bilingual
Hindi
Professional Working

Timeline

Driver

Uber
03.2023 - Current

Salesperson

Vector Solutions
01.2023 - 04.2023

Hostess and Reservationist

Miller And Lux
10.2022 - Current

Barback, Busser, Food Runner and Host.

Zaytoon
02.2022 - 04.2023

Delivery Driver

DoorDash
06.2019 - Current

Assistant Manager, Hostess and Cashier

Hana Japan Steak And Seafood
05.2018 - 05.2021

Bachelor of Science - Biological Science

Contra Costa College

High School Diploma -

El Cerrito High Schooln

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Rasang Lama