Websites
Summary
Overview
Work History
Education
Other Professional Experience
Skills
Reviews via ZipRecruiter
Timeline
Hi, I’m

RASHONDA ASBERRY

Baton Rouge,LA
RASHONDA ASBERRY

Summary

I would describe myself as a results-driven and collaborative IT Professional offering 10+ years' experience in managing assets, mitigating risks and overseeing projects. I am creative and focused with the dedication and fortitude to deliver exceptional and efficient work. Bringing an excellent attention to detail, organized nature and dedication to continuous process improvement.

I am known in the industry for being a results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined with a concern for the accuracy and quality of my work. My approach to activities and responsibilities will be well-thought-out, based on thorough root cause analysis and detailed knowledge of all pertinent facts. I take work and responsibilities very seriously. In the work environment, I am imaginative and venturesome, creative and capable of developing new ideas, systems, plans or technology, and analyzing and improving old ones. I rely primarily on my experience, knowledge and critical thinking skills to get things done.

In both my personal and professional life, I choose a life of service. I am here to serve with the purpose of fulfilling a greater purpose. My work ethic is defined by a single belief: Non Sebi Sed Aliis (Not for self, but for others).

Overview

10
years of professional experience

Work History

Taulia
New Orleans, LA

Independent IT Contractor
04.2022 - 02.2023

Job overview

  • Provided mentorship along with second and third tier support for IT issues for employees both onsite and remote across 10 offices, supporting 400+ end-users in North America and Bulgaria
  • Performed system administration for Atlassian Confluence & JIRA ticketing system
  • Helped to set standards and policies related to IT assets, data usage, privacy and security
  • Provided support to set up, manage, and improve cloud back-end SaaS tech stack: OKTA, Active Directory, Google Workspace, Jamf, Jira, Confluence, Palo Alto Prisma, Salesforce, GitHub, Box, BetterCloud, Azure
  • Helped to manage internal Palo Alto Networks Firewalls and Meraki LAN/WiFi infrastructure in all offices, monitoring and optimizing system performance
  • Helped to optimize the onboarding/mid-cycle/offboarding processes through workflow automations and API configurations
  • Optimized company’s SAML service via OKTA provisioning and security groups
  • Converted over 1000 AD groups over to sync with OKTA for SSO using Postman API platform scripts
  • Cleaned up Active Directory OUs and GPOs for more efficient management

Great River Industries
Geismar, LA

Information Technology Manager
07.2020 - 08.2021

Job overview

  • Led a team of vendors to implement HRM API to connect to organizational business applications for real-time data flow
  • Implemented more efficient solutions for payroll processing through use of automation
  • Corrected the mappings in database communications for proper data flow in employee records between Viewpoint and Paycor
  • Utilized the Software Development Process to design and implement an organizational helpdesk with automated responses and appropriate SLAs
  • Deployed creative solutions to common impediments in Accounts Receivables and Job Costs
  • Corrected I.T Security protocols for permissions and authorizations in all business applications including hybrid exchange servers, network security of Meraki devices and Azure
  • Created a process for proper handling of legal holds and retrieval of massive data through Microsoft eDiscovery services
  • Corrected the processing of company reimbursements through HR and PR automation processes
  • Led the HR team and other stakeholders in implementing an automated annual Open Enrollment process for all employees to select benefits without the need for paperwork
  • Designed and configured remote hiring and onboarding processes during pandemic

Enterprise Computing Services
Shreveport, LA

Sr. Systems Engineer (Contract)
11.2019 - 04.2020

Job overview

  • Provided team and staff with assistance in supporting, building and maintaining client relationships
  • Aided in implementation, configuration, monitoring and troubleshooting activities for server hardware and OS software.
  • Performed root cause analysis relating to technical issues involving Microsoft as well as customer's core business applications
  • Provided level 3 troubleshooting and support of all Windows infrastructure services related issues
  • Installed and configured VMware vSphere including networking and storage configurations.
  • Provided remote access solution implementation and support (VPN, Terminal Services, Citrix)
  • Contributed to assigned projects from inception to delivery.
  • Provided system documentation and consulting services to include system reviews and recommendations
  • Designated as the SME for Active Directory and GPO services
  • Assigned as the primary support technician person for major client with over 40 locations
  • Provided technical services and support at the network level: WAN and LAN connectivity, routers, firewall and security.
  • Implemented and supported disaster recovery solutions
  • Provided leadership, support and mentoring for System Engineers
  • Coordinated managed service installation and maintenance with the appropriate teams
  • Communicated customer needs to Project Managers
  • Communicated with customer regularly keeping them informed of incident progress and notifying them of impending changes or agreed outages
  • Worked to cleanup and re-structure largest client’s Group Policies and Permission settings across 40 locations

Toyo Engineering | Shintech
Plaquemine, LA

Project IT Manager (Contract)
07.2018 - 08.2019

Job overview

  • Worked alongside and under the direction of project executives to enforce IT Plan specifications for project scope
  • Performed technical reviews of all site IT equipment bids and procurement
  • Managed IT team, IT support for 250 users and operations at site in accordance with project procedures and client contracts
  • Built and established strong partnerships with teams, vendors and contractors.
  • Worked with site Engineers to maintain access control system and security policy for site offices
  • Established and maintained file server incremental backups from NAS to GCP (Google Cloud Platform) for disaster recovery and file access in Japan
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Configured and administered Windows 2016 Server for Print Management and Centralized AV for deployed systems
  • Developed and maintained IT departmental SharePoint site and documentation for internal knowledgebase

Excel USA
Baton Rouge, LA

Senior I.T. Technician/Systems Administrator
10.2017 - 06.2018

Job overview

  • Troubleshoot and resolve issues with networking, user systems, printing, telecommunications services, WAN and LAN, switches, routers and other networking equipment
  • Facilitated communication and resolution of technology issues impacting both corporate and field offices
  • Monitored office technology including ShoreTel phone systems, local, camera and virtual servers for health and responsiveness
  • Administered Microsoft Office 365 licensing, accounts and sync issues with Azure AD connection to DC server
  • Administered Webroot later converted to Crowdstrike AV, Remote Software, Viewpoint Estimation/Accounting, ICE MC2, Acorn, MTR Imaging, Sage FAS, QuickBooks ACT Pro and other software
  • Monitored & scheduled server backups (Unitrends & Symantec Backup Exec)
  • Group Policy Object (GPO) creation, troubleshooting, and management
  • Provided appropriate permissions to users for accessing files and databases.
  • Made any enterprise level changes to the Active Directory, such as schema modifications and trust relationships, creation/deletion/management of objects, local user accounts, groups, workstations, servers, printers, etc
  • Regularly perform housekeeping duties to keep OU hierarchy
  • Processed requests for access control authorized by data owner and group mappings via scripts, created new computer accounts and join to directory services
  • Developed, documented and maintained updates for departmental tutorials, processes and Standard Operating Procedures (SOPs)
  • Implemented and administered Systems Management Appliance (DELL KACE) including integrated systems management, inventory, and help-desk modules
  • Trained and supervised IT Support team including lining out daily priorities

Excel USA
Baton Rouge, LA

IT Field Support Technician
12.2014 - 10.2017

Job overview

  • Deployed network infrastructure and support for field offices and job-site staff, systems, printing, telecommunication services, WAN/VPN and LAN
  • Identified,, diagnosed and assisted with resolution of technology issues
  • Monitored field office technology for health and responsiveness, bandwidth utilization and respond to network connectivity issues and outages
  • Maintained and updated system hardware and software
  • Created and maintained AD accounts, maintain inventory in MS Access database
  • Fulfilled system requests for field offices by installing and setting up Dell computer systems and peripheral devices such as: monitors, docking stations, network cards, video cards, printers, memory sticks, and mobile devices

eQHealth Solutions, T
Baton Rouge, LA

Software Support Technician/Data Analyst
04.2014 - 11.2014

Job overview

  • Provided technical support for medical staff by troubleshooting and reconciling data issues on SQL Server Database
  • Created queries on SQL server transact databases to satisfy client information requests and build ad hoc reports deployed to SQL Server Reporting Services (SSRS)
  • Single point of contact for medical staff for medical management software user interface issues
  • Created bugs and entered tickets using Change Gear trouble ticket system
  • Collaborated with Project Manager in sprint planning meetings alongside developers and DBAs on sprint work items
  • Performed duties with minimal supervision required
  • Recruited to Data Load team as a Data Analyst to develop and implement an automated process to receive and process incoming patient, provider and claim records
  • Created SSIS package for FTP automation into Flat File Source for ETL into SQL database
  • Utilized Microsoft Office for communication between the client, management, development and staff
  • Received SSIS certificate through CMBIA course completion at LSU 9/2014

Intralot, Inc
Baton Rouge, LA

System Operator
10.2013 - 04.2014

Job overview

  • Provided technical support for cluster of IBM AIX, Windows 2000, Oracle DBM, mail and file servers for processing lottery transactions
  • Queried databases (SQL) to satisfy information requests
  • Operated proprietary Intralot, Inc Software applications to support operations for the Louisiana Lottery.
  • Provided PC support for office staff
  • Documented results of Quality Assurance testing
  • Operated and maintained data processing and peripheral equipment and called in outside technical support for specialized service.
  • Maintained and troubleshoot peripherals including printers, fax machines, and scanners
  • Hourly record keeping using Microsoft Excel
  • Accurately obtained and recorded communications from Lottery retailers
  • Used Microsoft Office for communication between the client, management, development and staff

eQHealthLouisiana Healthcare/Centene via Adecco
Baton Rouge, LA

Information Systems Liaison (Contract)
12.2013 - 01.2014

Job overview

  • Provided technical support for office staff of approximately 200 users

Education

University of Phoenix
Baton Rouge, LA

Bachelor of Science from Information Technology/Information Management
06.2015

University Overview

Additional Coursework in:

  • Database Concepts (DBM 380)
  • Web Design (WEB 240)
  • Data Organization Architecture (IM 300)
  • Project Planning and Implementation (CMGT 410)
  • Special Purpose Databases (DBM 384)
  • SQL for Business (POS 410)
  • Enterprise Database Management Systems (DBM 460)

Louisiana State University And A&M College
Baton Rouge, LA

Some College (No Degree) from Computer Science/Business Administration

University Overview

Additional Coursework in:

  • Java Programming, I & II (CSC 1350/1351)
  • SQL Server Integration Services (SSIS)
  • Information Systems (ISDS 1100)

Other Professional Experience

Other Professional Experience
  • United States Postal Service | Baton Rouge, LA | Postal Support Employee | 01/2013 – 10/2013
  • Home Depot Contact Center (YOW) | Baton Rouge, LA | Sales Support Representative | 03/2009 – 10/2012
  • AT&T (Formerly BellSouth) | Baton Rouge, LA | Sales Associate | 01/2005 - 01/2007
  • Ameriquest Mortgage | Baton Rouge, LA | Loan Coordinator | 11/2004 - 01/2005

Skills

  • IT Management and Operations including: Departmental Budgeting, Purchase Orders & Invoicing, Asset Management & Inventory, Helpdesk and ticketing systems
  • Experience in Leadership, Improvement Plan Knowledge, Team Building, Problem Resolution, Data Management, Critical Thinking, Project Management, Requirements Gathering, Program Evaluation, and Planning & Organizing
  • Proficient in Enterprise Software Administration including ERP, CRM, BI, HRM, and Business Process Management & Automations
  • Administration experience with SQL Server, Visual Studio, SSRS, BI Reporting and SSIS ETL packages
  • Experience in Java, C#, SQL and PowerShell scripting language
  • SharePoint and Team Foundation Server (TFS)
  • Networking & Security, Routers/Switches, Servers, LAN/WAN, VPN
  • Server OS and Applications for: 2003, 2008R2, 2012R2, 2016, Exchange
  • Centralized Antivirus/Security for Managed Systems
  • System Imaging and Cloud-based Deployments including NAS and GCP
  • Mobile Device Management for both Apple and Android OSs
  • Dell Kace 1000/2000 Programming and Configuration
  • UNIX/Linux system administration
  • Proficiency in LDAP, DNS, NFS, DHCP, TFTP, and NTP
  • Helpdesk/Support/Knowledge-base portals and respective setup and programming
  • SAML and SSO configurations

Reviews via ZipRecruiter

Reviews via ZipRecruiter

Kenny Lawson | President at Great River Industries
“Rashonda is a team player who was available at all times to solve problems. She is self motivated and was continuously improving our processes. She is a great person for any team.”

Akihiro Takasaki | Business Manager at Toyo USA. Inc
“As a IT Manager of our construction project, she has been taken care of over 300 staff with one IT Service Tech for 1 year. It was a multi-culture organization with half American and Japanese, Brazilian and many more Asian people. She can communicate with non-English speaker enough to solve their day to day IT problems. Her IT skill is quite impressive and her speed of work is excellent to take care issue in timely manner.”

Daniel Castro de Macedo | Cost Supervisor at ToyoSetal
“Rashonda provided a excellent support during her time in the project, with fast and accurate solutions.”

Bernadeth Lopes | Material control Clrek at Toyo, USA
“As a co-worker of Ms. Rashonda, I am so much impressed with her work ethics and ability so resolve any issues concerning her field as IT manager. She perform an outstanding job for the company and for every one that needed her help. I'm sure she will be a great employee to any company she will choose to work with. I'm recommending her without any reservations.”

Yuki Hirokawa | Construction coordinator at Toyo engineering Japan

“Rashonda A. Dalton is working as IT manager of our project. All the project members, including not U.S people but many people of Japanese, Korean, Chinese, Indian, Brasilians, Phillipinos, mexicans,,,, are supported by her IT support works. When people request her for any IT support work, trouble shooting, She everytime immediately take action or advise the forecast of her action and never missed it. Her quick and reliable work helped all the other employees to be concentrate on their original tasks. Also, I know she is well understanding how to work with international people and company, because our company has many of those who does not use English well but she could deal with those without any addtional help.”

Mary McClintock | Document Control Specialist at TOYO Engineering

“Rashonda A. Dalton is very knowledgeable and was able to repair my laptop to perfect condition after it crashed. She was also able to clean my laptop and remove unnecessary files to give me much needed space.”

Miguel Mayorca Oviedo | QA Lead Inspector at TOYO USA, Inc

“As IT Manager, Rashonda complied to all of our team's requirements in a quick and efficient way.

She has been really helpful, specially considering the urgency of some of the requests”

Leonard Lamar Williams | E&I Project Manager at Excel Construction and Maintenance
Rashonda seems to love what she does as an IT Technician. She is determined to find the cause of the issue before finding the resolution. She also knows how to communicate well with those of us who at times have a rough time trying to explain the problem. I believe she will be an invaluable asset to any company. She will be missed.”

Matthew J. Smith | Sr. Fabrication & Materials Coordinator at TOYO USA, Inc.

“To whom it may concern,

I am writing this letter of recommendation on behalf of Rashonda Dalton who has worked for TOYO USA, Inc. for almost two years. Rashonda was tasked with many different and challenging IT assignments from new employee set up, to major networking, IT support, backing up of all of our engineering and construction servers and databases and I am sure of other "computer talk" that I do not have words for. She willingly and happily stepped up to the plate for each and every task that was assigned to her. She always kept the best interest of TOYO USA,Inc. in mind in every task she did and more times than not offered invaluable cost savings ideas. I was very impressed her professionalism, knowledge of work tasks, efficiency, and her ability to work as part of the overall TOYO USA, Inc, Team.

I would recommend Rashonda to any company looking for IT Manager and/or IT Lead.

Best regards,

Matt Smith”

Mindy Graham | Executive Assistant at EXCEL
“Rashonda is a very hard worker. She’s knowledgeable in her role and very effective. She has always gone above and beyond to ensure whatever IT issue arises is resolved accurately and promptly.”

Randy Hays | Sr. Construction Manager at Excel
“Rashonda has always been very responsive and committed to timely completion of a project. She is dedicated and does not mind going the extra mile, even if it requires working beyond normal hours. She is polite, cheerful and always has a good attitude.”

Kasie Williams | Director of Office Operations at Excel
“Rashonda is a hard working, goal driven employee of the company. She has good interpersonal office relationships built on her communication skills and her respect for others. I wish her the best in her new endeavors. For further info please contact me via cell at 225-717-1233”

Lacey Smith | A/P clerk at Excel USA
Rashonda is a very hard-working, reliable, efficient, and motivated worker. She is always willing to help, with a smile, and is a pleasure to work with.”

Danielle Johnson | Payroll Processor at Excel
Rashonda is a very good person to work with. She is a self-starter, pays attention to details and highly knowledgeable in her field. She has years of experience and is not afraid of the many challenges that come her way. She is flexible, organized and stays on task. Rashonda is highly recommended and would be a great addition to anyone's team!”

Donna White | Operations Manager at Intralot
She pays attention to the details.”

Timeline

Independent IT Contractor
Taulia
04.2022 - 02.2023
Information Technology Manager
Great River Industries
07.2020 - 08.2021
Sr. Systems Engineer (Contract)
Enterprise Computing Services
11.2019 - 04.2020
Project IT Manager (Contract)
Toyo Engineering | Shintech
07.2018 - 08.2019
Senior I.T. Technician/Systems Administrator
Excel USA
10.2017 - 06.2018
IT Field Support Technician
Excel USA
12.2014 - 10.2017
Software Support Technician/Data Analyst
eQHealth Solutions, T
04.2014 - 11.2014
Information Systems Liaison (Contract)
eQHealthLouisiana Healthcare/Centene via Adecco
12.2013 - 01.2014
System Operator
Intralot, Inc
10.2013 - 04.2014
University of Phoenix
Bachelor of Science from Information Technology/Information Management
Louisiana State University And A&M College
Some College (No Degree) from Computer Science/Business Administration
RASHONDA ASBERRY