Raschaad Williams
Muncie,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Bank Teller
PNC Bank
05.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with compromised debit cards and issued new credentials.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Insurance Sales Agent
Colonial Penn Life Insurance Company
11.2022 - 05.2023
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Calculated premiums and established payment methods for sales.
- Negotiated contracts and terms of sale with potential customers.
- Generated quotes and proposals for clients to match individual needs.
Sanitation Technician
Muncie Sanitary
06.2022 - 11.2022
- Completed in-depth cleaning of machinery to protect consumers from contamination and illness.
- Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
- Completed accurate inventory counts and kept equipment and chemical storage areas clean and tidy, following policies in storing chemicals and safety equipment properly.
- Disassembled production lines fully to avoid equipment breakdown.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Adhered to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
- Developed and maintained personable and professional rapport with staff and customers to support satisfaction.
- Maintained detailed records of all sanitation activities for billing and tracking purposes
Revenue Cycle Specialist
IU Health Ball Memorial Hospital
02.2022 - 06.2022
- Identified and resolved payment issues between patients and providers.
- Contacted responsible parties for past due debts.
- Balanced and reconciled accounts.
- Generated receivables reports and offered improvement recommendations.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Improved emergency resolution processes to save time.
- Reached out to insurance companies to verify coverage.
- Helped clients make optimal decisions on amounts and timing of capitalization.
Insurance Agent
Bankers Life Insurance
06.2021 - 12.2021
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Secretary
IU Health Ball Memorial Hospital
03.2015 - 07.2017
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
Education
High School Diploma -
Muncie Central High School
Muncie, IN06.2008
Skills
- American Sign Language Proficient
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Exceptional Communicator
- Administrative and Office Support
- Customer Data Confidentiality
- Customer Account Management
- Administrative Duties
Timeline
Bank Teller
PNC Bank
05.2023 - Current
Insurance Sales Agent
Colonial Penn Life Insurance Company
11.2022 - 05.2023
Sanitation Technician
Muncie Sanitary
06.2022 - 11.2022
Revenue Cycle Specialist
IU Health Ball Memorial Hospital
02.2022 - 06.2022
Insurance Agent
Bankers Life Insurance
06.2021 - 12.2021
Secretary
IU Health Ball Memorial Hospital
03.2015 - 07.2017
High School Diploma -
Muncie Central High School