Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Rasha Abu-Alragheb

Waterford Works,NJ

Summary

Accomplished Manager with a proven track record at Walmart, enhancing customer satisfaction and team performance through effective leadership and strategic planning. Skilled in financial management and team leadership, I've successfully increased profits by optimizing resource allocation and fostering a culture of continuous improvement and collaboration.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.

Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in [Desired Position] role.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Walmart
07.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Office Manger

Hammerman Rosen LLP
04.2019 - 01.2021
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.

Office Manger

Clifton Pain And Rehab Center
02.2016 - 12.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.

Manger

Pomton Queen Diner
10.2013 - 09.2018
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.

Education

Associate of Business Administration - Business Administration

Petra University
Amman-Jordan
11-2000

Skills

  • Team leadership
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Performance management
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Performance evaluations
  • Business administration
  • Negotiation
  • Product management
  • Business development
  • Business planning
  • Key performance indicators
  • Financial management
  • Emergency response
  • Expense tracking
  • Contract management
  • Brand management
  • Salesforce management
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 250 staff members.
  • Uncovered and eliminated security issues, reducing shrinkage.
  • Resolved product issue through consumer testing.
  • Supervised team of 150 staff members.

Certification

  • Society for Human Resource Management Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management.

Languages

Arabic
Full Professional

Interests

  • Drawing and Painting
  • Gym Workouts
  • Yoga
  • Animal Welfare Advocacy
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Manager

Walmart
07.2022 - Current

Office Manger

Hammerman Rosen LLP
04.2019 - 01.2021

Office Manger

Clifton Pain And Rehab Center
02.2016 - 12.2020

Manger

Pomton Queen Diner
10.2013 - 09.2018

Associate of Business Administration - Business Administration

Petra University

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Rasha Abu-Alragheb