Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rasha Bou Mjahed

Vancouver,WA

Summary

Dynamic leader with a proven track record in operational efficiency and relationship building. Excelled in curriculum development and strategic planning, enhancing team productivity. Skilled in effective communication, customer service, and conflict resolution, adept at fostering significant client and team relationships.

Overview

1
1
Certification

Work History

Operations Coordinator

Orkin Pest Control
Lebanon, Beirut
  • Assisted with the organization and execution of operational processes.
  • Implemented safety protocols to maintain a safe working environment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed communications between departments to ensure efficient operations.
  • Formed and sustained strategic relationships with clients.

Import and Export Coordinator

Khoury Home Appliances
Lebanon, Beirut
  • Reviewed supplier invoices against purchase orders to ensure accuracy prior to payment processing.
  • Researched applicable laws and regulations regarding international trade activities.
  • Estimated freight and postal rates to track shipment costs and weights.
  • Identified opportunities for improvement within current processes in order to increase efficiency and reduce costs associated with imports and exports.
  • Processed documents including bills of lading, invoices, and other import and export related paperwork.
  • Prepared reports summarizing import and export activity for management review.

Call Center Team Leader

Khoury Home Appliances
Lebanon, Beirut
  • Planned staff and training meetings and scheduled conference rooms.
  • Led team meetings to update on goals, share best practices, and discuss improvements.
  • Managed team of 10 customer service representatives, providing guidance and coaching to ensure quality standards were met.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Facilitated weekly team meetings to discuss goals, successes and areas for improvement.
  • Trained and supervised new employees to promote overall team productivity and consistent service.

Call Center Representative

Teleperformance Lebanon SAL
Lebanon, Beirut
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Education

Bachelor of Business Administration -

Open University
Beirut
09-2014

Skills

  • Document preparation
  • Supply chain management
  • Customer relationship management
  • Logistics coordination
  • Inventory management
  • Data analysis
  • Team leadership
  • Performance evaluation
  • Time management
  • Problem solving
  • Strategic planning
  • Conflict resolution
  • Team Training

Certification

  • Certificate in Management Development Program
  • Certificate in Telephone Etiquette

Languages

English
Professional
Arabic
Native/ Bilingual

Timeline

Operations Coordinator

Orkin Pest Control

Import and Export Coordinator

Khoury Home Appliances

Call Center Team Leader

Khoury Home Appliances

Call Center Representative

Teleperformance Lebanon SAL

Bachelor of Business Administration -

Open University

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Rasha Bou Mjahed