Rasha Jake
Customer Service & Engagement Specialist
Las Vegas,NV
Summary
Dedicated and customer-focused professional with extensive experience in onboarding, consultative sales, relationship management, and customer service. Skilled in conducting orientations, managing documentation processes, and fostering positive relationships to enhance operational efficiency and client satisfaction. Proficient in utilizing CRM systems, analyzing customer needs, and implementing effective solutions.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Onboarding Specialist
FreedomCare
Las Vegas, Nevada
09.2023 - 11.2024
- Conducted client and employee orientations via Zoom and Microsoft Teams, ensuring a smooth onboarding experience.
- Prepared, reviewed, and facilitated document signing using DocuSign.
- Guided clients through the company’s app to maximize user adoption and satisfaction.
- Processed background checks and I-9 documentation in compliance with legal requirements.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices.
Engagement Specialist
FreedomCare
Las Vegas, Nevada
09.2022 - 09.2023
- Answered inquiries and provided accurate information about products and services to ensure client satisfaction.
- Conducted initial intake interviews, gathering biographical and medical data to create comprehensive client profiles.
- Collaborated with external agencies to maintain continuity of care.
- Made outbound calls to providers to update authorizations, and respond to inquiries.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Developed training materials for staff and volunteers, improving delivery of engagement activities.
Technical Support and Sales Representative
Asurion
Las Vegas, Nevada
01.2020 - 07.2020
- Provided courteous, solution-oriented support for technical issues, and billing inquiries.
- Researched and resolved customer complaints through effective troubleshooting.
- Educated customers on device capabilities and wireless carrier offerings.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Luxury Sales Supervisor
Elie Tahari
Las Vegas, Nevada
04.2016 - 09.2016
- Managed operational processes, including inventory, ordering, and daily store functions.
- Conducted performance reviews and coached the sales team to exceed targets.
- Utilized CRM tools to enhance customer interactions and loyalty.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Luxury Sales Associate/Assistant Visual Manager
Alexis Bittar
Las Vegas, Nevada
08.2015 - 04.2016
- Created visually appealing product displays to boost customer engagement and sales.
- Maintained an active client book to foster strong customer relationships.
- Motivated team members to improve guest engagement, and drive store performance.
- Coordinated special orders for clients, liaising with vendors to ensure timely delivery of unique items.
- Contributed to a positive work environment by collaborating effectively with team members.
Business Development Specialist
RDI Practice
Las Vegas, Nevada
12.2014 - 05.2015
- Developed action plans to improve underperforming practices, resulting in increased usage.
- Conducted training sessions to address knowledge gaps among medical staff.
- Attended industry seminars to stay updated on healthcare management best practices.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
Education
Associate of Arts - Marketing
Art Institute of North Hollywood
North Hollywood, CA06.2012
Skills
Customer engagement
Onboarding & Orientation
Effective relationship management
Consultative sales expertise
CRM system administration
Proficient in complaint resolution
Performance evaluation
Eligibility analysis
Detail-oriented data management
Effective troubleshooting skills
Clear and concise communication
Timeline
Onboarding Specialist
FreedomCare
09.2023 - 11.2024
Engagement Specialist
FreedomCare
09.2022 - 09.2023
Technical Support and Sales Representative
Asurion
01.2020 - 07.2020
Luxury Sales Supervisor
Elie Tahari
04.2016 - 09.2016
Luxury Sales Associate/Assistant Visual Manager
Alexis Bittar
08.2015 - 04.2016
Business Development Specialist
RDI Practice
12.2014 - 05.2015
Associate of Arts - Marketing
Art Institute of North Hollywood
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