Rashan Lomax
Customer Service Representative
Stamford,CT
Summary
Disciplined Customer Service
with 6-years of experience in warehouse inventory management. Receives incoming shipments and prepares outgoing stock, examining all traffic for accuracy. Guaranteeing order integrity through hard work and attention to detail.
Organized Shipping Clerk offers 3-year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, dollies and scales.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Shipping and Receiving Coordinator/Customer Service Representative
Kloset Bar And Company
Stamford , CT
06.2021 - Current
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
Customer Service Representative/Sales Associate
The Home Depot Inc
Norwalk, CT
06.2022 - 02.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
- Delivered superior customer service to retain existing customers and attract future customers.
Customer Service Representative/Assistant Store Manager
Journeys
Stamford, CT
06.2021 - 02.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
Summer Camp Counselor Volunteer
Domus Foundation
Stamford, CT
06.2020 - 08.2020
- Led groups of children safely through variety of camp activities.
- Implemented camp activities fostering physical, social, and emotional growth.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Participated in camper registration and check-in processes to collect all necessary camp information and paperwork.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Administered first aid quickly to provide health and safety to campers.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Prepared and submitted daily and weekly reports to keep records of campers' attendance, behavior and progress.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Collaborated with other recreation staff in developing new recreational activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Trained staff members on conducting events and following safety procedures.
Hotel Front Desk Receptionist/ Custmer Service
Sheraton Hotels
Stamford, CT
08.2018 - 07.2020
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Business Administration
Norwalk Community College
Norwalk, CT 08.2021 - Current
High School Diploma -
Stamford High School
Stamford, CT 09.2017 - 06.2021
Skills
Customer Service
Good Telephone Etiquette
Rate negotiations
Schedule planning
Reporting skills
Documentation abilities
Order picking and processing
Loading and unloading
Warehouse Logistics
Distribution and warehousing
Attention to Detail
Teambuilding
Certifications and Licenses
First Aid Certification
CPR Certification
Additional Information
• Communications
• Computer Skills ( Excel, Word, Outlook)
• Organizational Skills
• Childcare
• Teaching
• Experience with Children
*Customer Service
Timeline
Customer Service Representative/Sales Associate
The Home Depot Inc
06.2022 - 02.2023
Business Administration
Norwalk Community College
08.2021 - Current
Shipping and Receiving Coordinator/Customer Service Representative
Kloset Bar And Company
06.2021 - Current
Customer Service Representative/Assistant Store Manager
Journeys
06.2021 - 02.2022
Summer Camp Counselor Volunteer
Domus Foundation
06.2020 - 08.2020
Hotel Front Desk Receptionist/ Custmer Service
Sheraton Hotels
08.2018 - 07.2020
High School Diploma -
Stamford High School
09.2017 - 06.2021