Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
Future CDJR Od Concord
2023.01 - Current
Negotiated purchase prices and explained sales, warranty, and optional products.
Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
Answered telephone and email inquiries from potential customers.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Sales Associate
Livermore Ford Lincoln Maserati Alfa Romeo
2021.07 - 2022.12
Greet customers arriving at the dealership
Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
Answer customer questions about cars, financing and purchase process
Contact past customers to ensure they are satisfied with their vehicles.
Sales Associate
Macys Department Store
2019.03 - 2020.07
Helped customers find specific products, answered questions and offered product advice
Operated cash register, collected payments and provided accurate change
Trained new employees in cashiering procedures, offering assistance in resolving issues
Trained new team members in cash register operation, stock procedures and customer service.
Banker
Al-Quds Bank
2016.01 - 2018.10
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
Opened new customer accounts, including checking, savings and lines of credit
Assessed customer needs and upsold products and services to maximize sales.
Passports Department
Ministry Of Interior
2015.01 - 2017.01
Provided office support and assisted in the of issuing passports in a timely manner
Handled sensitive and important personal documents with integrity and assured customers had all required documents for proper processing of passports.
Education
Bachelor Of Finance -
Al-Quds University
01.2013
Skills
Critical Thinking & Analysis
Customer Service
Communication skills.
Finance & Logistics
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Future CDJR Od Concord
2023.01 - Current
Sales Associate
Livermore Ford Lincoln Maserati Alfa Romeo
2021.07 - 2022.12
Sales Associate
Macys Department Store
2019.03 - 2020.07
Banker
Al-Quds Bank
2016.01 - 2018.10
Passports Department
Ministry Of Interior
2015.01 - 2017.01
Bachelor Of Finance -
Al-Quds University
Similar Profiles
Rory KurtzRory Kurtz
Finance and Insurance Director at Future Ford, CDJR Of ConcordFinance and Insurance Director at Future Ford, CDJR Of Concord