Rasha Odeh
Concord,CA
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
Future CDJR Od Concord
01.2023 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Sales Associate
Livermore Ford Lincoln Maserati Alfa Romeo
07.2021 - 12.2022
- Greet customers arriving at the dealership
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Answer customer questions about cars, financing and purchase process
- Contact past customers to ensure they are satisfied with their vehicles.
Sales Associate
Macys Department Store
03.2019 - 07.2020
- Helped customers find specific products, answered questions and offered product advice
- Operated cash register, collected payments and provided accurate change
- Trained new employees in cashiering procedures, offering assistance in resolving issues
- Trained new team members in cash register operation, stock procedures and customer service.
Banker
Al-Quds Bank
01.2016 - 10.2018
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
- Opened new customer accounts, including checking, savings and lines of credit
- Assessed customer needs and upsold products and services to maximize sales.
Passports Department
Ministry Of Interior
01.2015 - 01.2017
- Provided office support and assisted in the of issuing passports in a timely manner
- Handled sensitive and important personal documents with integrity and assured customers had all required documents for proper processing of passports.
Education
Bachelor Of Finance -
Al-Quds University
01.2013
Skills
- Critical Thinking & Analysis
- Customer Service
- Communication skills
- Finance & Logistics
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Future CDJR Od Concord
01.2023 - Current
Sales Associate
Livermore Ford Lincoln Maserati Alfa Romeo
07.2021 - 12.2022
Sales Associate
Macys Department Store
03.2019 - 07.2020
Banker
Al-Quds Bank
01.2016 - 10.2018
Passports Department
Ministry Of Interior
01.2015 - 01.2017
Bachelor Of Finance -
Al-Quds University
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