Rashaad Bass
Ansonia,CT
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Rent a Center, adept at problem-solving and warehouse organization. Skilled in forklift operation and maintaining high client retention rates, demonstrating a unique blend of technical and interpersonal skills. Achieved significant improvements in project execution and client communication, contributing to a positive and efficient work environment.
Overview
2013
2013
years of professional experience
Work History
Warehouse Forklift Operator
Hartely& Parker
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
Technical Support Representative
Cablevision
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Account Manager
Rent a Center
01.2009 - 12.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Education
Associate Criminal Justice -
Lackawanna Community College
Scranton, PASkills
- Forklift operation
- Warehouse organization
- Truck loading and unloading
- Problem-solving
- Shipping and receiving
- Heavy lifting
- Materials handling
Timeline
Account Manager
Rent a Center
01.2009 - 12.2012
Warehouse Forklift Operator
Hartely& Parker
Technical Support Representative
Cablevision
Associate Criminal Justice -
Lackawanna Community College
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