Summary
Overview
Work History
Education
Skills
Timeline
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Rashaad Caves

Saint Louis,MO

Summary

Professional Summary

Motivated and results-driven professional with a strong background in customer service, management, and communication. Skilled in handling high-pressure environments, leading teams, and delivering exceptional customer experiences. Proficient in marketing campaigns, project planning, and digital tools, including Microsoft Office and Adobe Photoshop.

Overview

9
9
years of professional experience

Work History

Assistant Manager

GameStop
12.2023 - 01.2025
  • Assisted the Store Manager in achieving sales goals, implementing promotional strategies, and maintaining optimal inventory levels
  • Trained, coached, and mentored new and existing team members to enhance product knowledge and customer service skills
  • Led store promotions, marketing strategies, and sales events to drive customer engagement and revenue growth

Assistant Manager

Ball's Q Shack
01.2022 - 11.2023
  • Supervised and trained over 10 employees on proper cooking procedures, safety regulations, and productivity strategies
  • Managed payroll, timekeeping, and employee onboarding/offboarding processes
  • Maintained strong vendor relationships and handled food purchasing to ensure efficient inventory management

Security Supervisor

Securitas
11.2020 - 11.2021
  • Company Overview: Downtown Saint Louis
  • Supervised security team members, ensuring all safety protocols were followed and security measures were enforced
  • Maintained a calm and professional demeanor in high-pressure situations
  • Quickly processed information to respond effectively to security incidents
  • Monitored and assessed the environment to ensure the safety of personnel and property
  • Downtown Saint Louis

Customer Service Representative

Huntleigh
05.2018 - 06.2021
  • Saint Louis International Airport
  • Provided excellent customer service to passengers of all ages, ensuring smooth travel experiences
  • Recognized for exceptional communication and customer service skills with multiple awards
  • Developed patience and problem-solving skills while assisting customers in stressful situations
  • Saint Louis International Airport

Cashier & Sales Associate

Saint Louis Zoo
02.2016 - 07.2016
  • Managed cash transactions, performed daily restocking, and maintained register duties
  • Utilized persuasive sales techniques to encourage product purchases
  • Built strong relationships with customers and fellow employees

Education

Bachelor of Arts - Mass Communication

University of Missouri, Saint Louis
SAINT LOUIS, MO
12-2023

Skills

  • Customer Service Excellence
  • Microsoft PowerPoint & Excel
  • Adobe Photoshop
  • Project Planning & Shift Scheduling
  • Coaching & Mentoring
  • Inventory Management
  • Effective Communication & Active Listening
  • Leadership & Team Management
  • Conflict Resolution & Problem-Solving
  • Money handling
  • Team leadership
  • Decision-making
  • Marketing Campaigns & Search Engine Optimization (SEO)

Timeline

Assistant Manager

GameStop
12.2023 - 01.2025

Assistant Manager

Ball's Q Shack
01.2022 - 11.2023

Security Supervisor

Securitas
11.2020 - 11.2021

Customer Service Representative

Huntleigh
05.2018 - 06.2021

Cashier & Sales Associate

Saint Louis Zoo
02.2016 - 07.2016

Bachelor of Arts - Mass Communication

University of Missouri, Saint Louis
Rashaad Caves