Rashaad Caves
Saint Louis,MO
Summary
Professional Summary
Motivated and results-driven professional with a strong background in customer service, management, and communication. Skilled in handling high-pressure environments, leading teams, and delivering exceptional customer experiences. Proficient in marketing campaigns, project planning, and digital tools, including Microsoft Office and Adobe Photoshop.
Overview
9
9
years of professional experience
Work History
Assistant Manager
GameStop
12.2023 - 01.2025
- Assisted the Store Manager in achieving sales goals, implementing promotional strategies, and maintaining optimal inventory levels
- Trained, coached, and mentored new and existing team members to enhance product knowledge and customer service skills
- Led store promotions, marketing strategies, and sales events to drive customer engagement and revenue growth
Assistant Manager
Ball's Q Shack
01.2022 - 11.2023
- Supervised and trained over 10 employees on proper cooking procedures, safety regulations, and productivity strategies
- Managed payroll, timekeeping, and employee onboarding/offboarding processes
- Maintained strong vendor relationships and handled food purchasing to ensure efficient inventory management
Security Supervisor
Securitas
11.2020 - 11.2021
- Company Overview: Downtown Saint Louis
- Supervised security team members, ensuring all safety protocols were followed and security measures were enforced
- Maintained a calm and professional demeanor in high-pressure situations
- Quickly processed information to respond effectively to security incidents
- Monitored and assessed the environment to ensure the safety of personnel and property
- Downtown Saint Louis
Customer Service Representative
Huntleigh
05.2018 - 06.2021
- Saint Louis International Airport
- Provided excellent customer service to passengers of all ages, ensuring smooth travel experiences
- Recognized for exceptional communication and customer service skills with multiple awards
- Developed patience and problem-solving skills while assisting customers in stressful situations
- Saint Louis International Airport
Cashier & Sales Associate
Saint Louis Zoo
02.2016 - 07.2016
- Managed cash transactions, performed daily restocking, and maintained register duties
- Utilized persuasive sales techniques to encourage product purchases
- Built strong relationships with customers and fellow employees
Education
Bachelor of Arts - Mass Communication
University of Missouri, Saint Louis
SAINT LOUIS, MO12-2023
Skills
- Customer Service Excellence
- Microsoft PowerPoint & Excel
- Adobe Photoshop
- Project Planning & Shift Scheduling
- Coaching & Mentoring
- Inventory Management
- Effective Communication & Active Listening
- Leadership & Team Management
- Conflict Resolution & Problem-Solving
- Money handling
- Team leadership
- Decision-making
- Marketing Campaigns & Search Engine Optimization (SEO)
Timeline
Assistant Manager
GameStop
12.2023 - 01.2025
Assistant Manager
Ball's Q Shack
01.2022 - 11.2023
Security Supervisor
Securitas
11.2020 - 11.2021
Customer Service Representative
Huntleigh
05.2018 - 06.2021
Cashier & Sales Associate
Saint Louis Zoo
02.2016 - 07.2016
Bachelor of Arts - Mass Communication
University of Missouri, Saint Louis
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