Summary
Overview
Work History
Education
Skills
Timeline
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Rashaad Moore

Milwaukee

Summary

Dynamic customer service professional with a proven track record at Milwaukee Tool, excelling in conflict resolution and process improvement. Adept at managing high-pressure situations while enhancing customer loyalty. Skilled in utilizing call center software to resolve complex issues, ensuring efficient and positive experiences for clients.

Overview

9
9
years of professional experience

Work History

Customer Care Consultant

Energy Services
01.2022 - 02.2025
  • Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
  • Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
  • Resolved complex customer issues, ensuring a positive and efficient experience.

Customer Service Representative

Milwaukee Tool
04.2016 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Highsx - Gender Studies

Wauwatosa West Highschool
Wauwatosa, WI
06.2015

Skills

  • Customer service
  • Conflict resolution
  • Process improvement
  • Call center software

Timeline

Customer Care Consultant

Energy Services
01.2022 - 02.2025

Customer Service Representative

Milwaukee Tool
04.2016 - 12.2020

Highsx - Gender Studies

Wauwatosa West Highschool

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Rashaad Moore