Microsoft Office
Rashaan Butler
Marietta,GA
Summary
Dynamic Travel Advisor with 15+ years of extensive hospitality, travel and tourism experience. Strong understanding of major travel suppliers, fine hotels and niche suppliers to coordinate and manage complex travel projects.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Travel Advisor
ASPIRE LIFESTYLES
Atlanta, GA
12.2021 - 06.2023
- Inbound and Outbound calls using a GDS system to book travel for air, hotel, car and other travel related inquiries
- Participated in training agents
- Provided customer service to card members to troubleshoot travel issues that would arise such as delays, cancellation and schedule changes
Data Collection Specialist
U.S. Department Of Labor/O.R.I.
Atlanta, GA
04.2018 - 11.2019
- Make outbound calls to business to collect employment data
- Maintain a robust database of clients from month to month
- Train business owners on how to collect and report data
Telesales Representative
Comcast
Alpharetta, GA
07.2017 - 04.2018
- Make 250 outbound calls per day
- Meet monthly sales goals
- Sell Comcast products to existing customers
- Heavy sales and customer service experience
Home Services C
Allconnect
Marietta, GA
02.2016 - 08.2016
- Made sales to customer setting up cable, internet, phone and security services in their homes after moving
- Provided customer service to clients that were moving and guided them on how to transfer utility services
Account Manager/Sales Representative
PassportsandVisas.com
Atlanta, GA
03.2015 - 12.2015
- Process orders from inbound/outbound calls (100 calls per day)
- Assist clients with applying for US passports and foreign visas
- Process documents with the US State Department
- Check with Embassies and Consulates for suspensions and resolve them
- Two time Monthly Sales Contest Winner
Corporate Concierge
LesConcierges
Atlanta, GA
11.2013 - 02.2015
- Plan and book travel for ultra high net worth clients with JP Morgan
- Well versed in Domestic and International travel (airlines and hotels on a GDS system)
- Able to meet all deadlines with quality products
- Worked on complex, multi-national itineraries coordinating air, hotel, car rental and dining reservations.
Customer Service Representative
Alorica
Kennesaw, GA
01.2009 - 09.2013
- Provided excellent customer service for wireless customers
- Met or exceeded customer service goals every month
- Gained valuable collections experience on bad accounts
- Acquired back office mail experience
Reservation/Travel Specialist
Hotels.com
Arlington, TX
04.2007 - 04.2008
- Booked hotel and airline reservations for clients all over the world daily
- Provided customer satisfaction for misplaced guests
- Received IATA certification
- Set record for sales in a training period of $94K
Customer Service/Tech Support Representative
Cingular Wireless
Little Rock, AR
01.2003 - 02.2006
- Resolved Billing issues for customers by providing excellent customer service
- Performed technical troubleshooting of GSM phones and selling of features
- Developed extensive knowledge of the GSM network
- Gained valuable collections experience on bad accounts
- Acquired back office mail experience
- Resolved trouble tickets and made call backs
Education
Bachelor of Arts - Psychology
University of Louisiana At Monroe
Monroe, LA 08.1996 - 05.2002
Skills
Itineraries
Travel research
Client amenities
Hotel accommodations
Global destinations
Marketing
Interpersonal communications
Excellent Communication
Executive travel
Software
WorldSpan
Sabre GDS
Timeline
Travel Advisor
ASPIRE LIFESTYLES
12.2021 - 06.2023
Data Collection Specialist
U.S. Department Of Labor/O.R.I.
04.2018 - 11.2019
Telesales Representative
Comcast
07.2017 - 04.2018
Home Services C
Allconnect
02.2016 - 08.2016
Account Manager/Sales Representative
PassportsandVisas.com
03.2015 - 12.2015
Corporate Concierge
LesConcierges
11.2013 - 02.2015
Customer Service Representative
Alorica
01.2009 - 09.2013
Reservation/Travel Specialist
Hotels.com
04.2007 - 04.2008
Customer Service/Tech Support Representative
Cingular Wireless
01.2003 - 02.2006
Bachelor of Arts - Psychology
University of Louisiana At Monroe
08.1996 - 05.2002