Summary
Overview
Work History
Education
Skills
Software
Timeline
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Rashaan Butler

Marietta,GA

Summary

Dynamic Travel Advisor with 15+ years of extensive hospitality, travel and tourism experience. Strong understanding of major travel suppliers, fine hotels and niche suppliers to coordinate and manage complex travel projects.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

20
20
years of professional experience
6
6
years of post-secondary education

Work History

Travel Advisor

ASPIRE LIFESTYLES
Atlanta, GA
12.2021 - 06.2023
  • Inbound and Outbound calls using a GDS system to book travel for air, hotel, car and other travel related inquiries
  • Participated in training agents
  • Provided customer service to card members to troubleshoot travel issues that would arise such as delays, cancellation and schedule changes

Data Collection Specialist

U.S. Department Of Labor/O.R.I.
Atlanta, GA
04.2018 - 11.2019
  • Make outbound calls to business to collect employment data
  • Maintain a robust database of clients from month to month
  • Train business owners on how to collect and report data

Telesales Representative

Comcast
Alpharetta, GA
07.2017 - 04.2018
  • Make 250 outbound calls per day
  • Meet monthly sales goals
  • Sell Comcast products to existing customers
  • Heavy sales and customer service experience

Home Services C

Allconnect
Marietta, GA
02.2016 - 08.2016
  • Made sales to customer setting up cable, internet, phone and security services in their homes after moving
  • Provided customer service to clients that were moving and guided them on how to transfer utility services

Account Manager/Sales Representative

PassportsandVisas.com
Atlanta, GA
03.2015 - 12.2015
  • Process orders from inbound/outbound calls (100 calls per day)
  • Assist clients with applying for US passports and foreign visas
  • Process documents with the US State Department
  • Check with Embassies and Consulates for suspensions and resolve them
  • Two time Monthly Sales Contest Winner

Corporate Concierge

LesConcierges
Atlanta, GA
11.2013 - 02.2015
  • Plan and book travel for ultra high net worth clients with JP Morgan
  • Well versed in Domestic and International travel (airlines and hotels on a GDS system)
  • Able to meet all deadlines with quality products
  • Worked on complex, multi-national itineraries coordinating air, hotel, car rental and dining reservations.

Customer Service Representative

Alorica
Kennesaw, GA
01.2009 - 09.2013
  • Provided excellent customer service for wireless customers
  • Met or exceeded customer service goals every month
  • Gained valuable collections experience on bad accounts
  • Acquired back office mail experience

Reservation/Travel Specialist

Hotels.com
Arlington, TX
04.2007 - 04.2008
  • Booked hotel and airline reservations for clients all over the world daily
  • Provided customer satisfaction for misplaced guests
  • Received IATA certification
  • Set record for sales in a training period of $94K

Customer Service/Tech Support Representative

Cingular Wireless
Little Rock, AR
01.2003 - 02.2006
  • Resolved Billing issues for customers by providing excellent customer service
  • Performed technical troubleshooting of GSM phones and selling of features
  • Developed extensive knowledge of the GSM network
  • Gained valuable collections experience on bad accounts
  • Acquired back office mail experience
  • Resolved trouble tickets and made call backs

Education

Bachelor of Arts - Psychology

University of Louisiana At Monroe
Monroe, LA
08.1996 - 05.2002

Skills

Itineraries

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Software

Microsoft Office

WorldSpan

Sabre GDS

Timeline

Travel Advisor

ASPIRE LIFESTYLES
12.2021 - 06.2023

Data Collection Specialist

U.S. Department Of Labor/O.R.I.
04.2018 - 11.2019

Telesales Representative

Comcast
07.2017 - 04.2018

Home Services C

Allconnect
02.2016 - 08.2016

Account Manager/Sales Representative

PassportsandVisas.com
03.2015 - 12.2015

Corporate Concierge

LesConcierges
11.2013 - 02.2015

Customer Service Representative

Alorica
01.2009 - 09.2013

Reservation/Travel Specialist

Hotels.com
04.2007 - 04.2008

Customer Service/Tech Support Representative

Cingular Wireless
01.2003 - 02.2006

Bachelor of Arts - Psychology

University of Louisiana At Monroe
08.1996 - 05.2002

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Rashaan Butler