Rashaan Rose
Round Rock,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Member Experience Specialist
Capitol Credit Union
09.2020 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Owner
Abstraction Company
01.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
Sales Associate
Dillard’s
02.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Associate
Bulldog/ADT Security Services, LLC
07.2018 - 08.2019
- Door to door security sales and daily business meetings to brainstorm sales plans.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Assistant Manager
Bagelman
01.2017 - 07.2018
- Responsible for making sure back of house and front of house were running smoothly and for customers to enjoy their visit every time
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
High school diploma -
Panther Creek High School
Cary, NC05.2016
Skills
- Member Relations
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Mobile Banking
- Customer Account Management
- Service Promotions
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
Timeline
Member Experience Specialist
Capitol Credit Union
09.2020 - Current
Sales Associate
Dillard’s
02.2019 - 04.2020
Associate
Bulldog/ADT Security Services, LLC
07.2018 - 08.2019
Owner
Abstraction Company
01.2018 - Current
Assistant Manager
Bagelman
01.2017 - 07.2018
High school diploma -
Panther Creek High School
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