Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Awards
Generic

RASHAAN SMALL

San Diego,CA

Summary

Results-driven professional with a proven track record of advancing from entry-level to senior roles across diverse industries. Known for adaptability, continuous learning, and strong team collaboration, with a commitment to contributing to a productive and professional work environment. I am also pursuing my A.A in Network Administration at Devry University, where I’m maintaining a 3.75 GPA while working full-time in a field outside of my area of study. I have been named to the Dean’s List for five consecutive semesters, and I am on track to graduate with Honors. Balancing my academics with full-time employment has strengthened my time management, discipline, and commitment to growing professionally in IT and networking fields.

Overview

11
11
years of professional experience

Work History

Asset Recovery Specialist

Rivo Holdings
10.2020 - 05.2025
  • Represented a lending company operating across multiple U.S. states, specializing in loan servicing and account recovery.
  • Managed a high-volume portfolio of 100+ borrower accounts daily through email, phone, and SMS to ensure timely follow-up and resolution.
  • Developed personalized repayment strategies for each account to improve recovery outcomes and strengthen customer relations.
  • Consistently exceeded performance benchmarks by recovering $45K–$50K, surpassing the monthly quota the $30K target by an additional $15K–$20K each month.
  • Cultivated and maintained strong client relationships, ensuring long-term satisfaction and loyalty.
  • Accurately tracked and documented key Collections metrics throughout the entire cycle for performance analysis.
  • Consistently met and exceeded financial targets, demonstrating strong negotiation and closing skills.
  • Maintained up-to-date knowledge of the industry landscape and strategies to identify new opportunities and stay competitive.
  • Performed comprehensive financial analysis on debtor accounts to identify potential areas for asset recovery.
  • Handled sensitive information discreetly and professionally throughout all stages of the asset recovery process.
  • Kept detailed records of all recovered assets, ensuring accurate reporting and timely communication with clients.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.

Account Representative

Surlogs
01.2020 - 04.2020
  • Contributed to a start-up PaaS company focused on digitizing HIPAA-required logs, transitioning from manual to digital processes.
  • A diverse portfolio of over 50 client accounts, enhancing customer satisfaction and retention.
  • Conducted personalized product demonstrations via Zoom, effectively addressing client-specific needs.
  • Provided comprehensive training and technical support, resulting in a 20% increase in feature adoption.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
  • Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.

Procurement Specialist

Galaxie Defense Marketing Services
04.2019 - 11.2019
  • Service-Disabled Veteran-Owned Small Business providing government agencies at all levels with a wide range of competitively priced supplies.
  • Actively sourced and evaluated government and state bid opportunities, submitting proposals and fulfilling contracts in compliance with procurement guidelines.
  • Managed the entire order lifecycle from purchase to delivery, handling modifications, delays, and cancellations with accuracy and responsiveness.
  • Utilized strong negotiation skills while coordinating with multiple levels of command across federal, state, and local agencies to ensure successful order execution.
  • Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
  • Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
  • Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
  • Sourced and qualified bidders, obtained favorable pricing and finalized contracts.

Area Manager

Phoneware
11.2014 - 09.2019
  • From entry-level sales agent and within two years I was promoted to team leader then Area Manager of the department.
  • Managed operations for a third-party call center servicing major clients such as Spectrum, Cox Communications, and Life Lock.
  • Managed a team of 30 sales agents across both inbound and outbound channels, focusing on upselling and service upgrades through cold calling and customer engagement.
  • Delivered consistent sales training, monthly refreshers on product knowledge, and implemented strategic methods to improve conversion rates and meet team quotas.
  • Conducted onboarding seminars for new agents, providing hands-on instruction in sales introductions, CRM tools, and internal data entry systems.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Education

Associate of Applied Science - information technology & networking (Network Administration)

DeVry University
San Diego
08.2025

Undergraduate Certification - Networking Essentials With Honors

DeVry University
San Diego
09.2024

Capital Community College
Hartford, CT
07.2013

Allied Business School
San Diego, CA
06.2007

Skills

  • Sales & Account Management
  • Client Relationship Building
  • Negotiation & Closing
  • Communication
  • CRM & Microsoft Office Proficiency
  • Data entry
  • Problem solving
  • Risk assessment
  • Attention to detail
  • Troubleshooting
  • Technical Support
  • Software Installation
  • Hardware Maintenance
  • Password Resets
  • Remote Desktop Support
  • Customer Service
  • Operating Systems (Windows)
  • Basic Cybersecurity Awareness
  • Problem-Solving
  • Portfolio management
  • Debt collection
  • Asset recovery
  • Credit analysis

Timeline

Asset Recovery Specialist

Rivo Holdings
10.2020 - 05.2025

Account Representative

Surlogs
01.2020 - 04.2020

Procurement Specialist

Galaxie Defense Marketing Services
04.2019 - 11.2019

Area Manager

Phoneware
11.2014 - 09.2019

Associate of Applied Science - information technology & networking (Network Administration)

DeVry University

Undergraduate Certification - Networking Essentials With Honors

DeVry University

Capital Community College

Allied Business School

Hobbies and Interests

Gym, Golf, Hiking, Gaming

Awards

6x 120K Club Award (Rivo Holdings)

5x Dean’s List / 2021-2025 (DeVry University)

Sale Agent of the year / 2016, (Phoneware)

Customer Service Certificate / 2004 (Capital Community College)

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