Rashad Arrington
Sharpsburg,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
14
14
years of professional experience
Work History
Assembly Line Production Worker
Sara Lee Bakery
Tarboro, NC
09.2020 - 05.2024
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Completed component assembly with minimal supervision to meet deadlines.
- Determined work assignments and assembly procedures to maximize efficiency and productivity.
- Packed finished products and prepared for shipment.
Shipping and Receiving Clerk
Jay Group
Rocky Mount, NC
11.2018 - 10.2019
- Monitored merchandise received and shipped from facility in computer system.
- Computed shipping, storage or demurrage charges using computer or price list.
- Operated computers to access information related to shipping activities.
- Traced missing material and shipments through vendor and customer communications.
Customer Service Representative
Telepathic Graphics
Rocky Mount, NC
08.2013 - 04.2017
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided accurate information about products and services to customers.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Alorica/West
Rocky Mount, NC
03.2010 - 08.2012
- Promoted available products and services to customers during service, account management and order calls.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered customer inquiries via phone, email, and chat.
- Excelled in exceeding daily credit card application goals.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Rocky Mount Senior High School
Rocky Mount, NC06-2005
Skills
- Mechanical aptitude
- Workflow understanding
- Physical stamina
- Safety compliance
- Power tool usage
- Hand-eye coordination
- Problem-solving
- Verbal communication
- Scheduling
- Account updating
- Microsoft Excel
- Multi-line telephone operations
- Money handling
- Documentation
- Strong teamwork
- Positive and professional
- Typing proficiency
- Material handling
- Conveyor belt operation
- Production line efficiency
- Time management
- Assembly techniques
- Tool handling
Affiliations
I'm a nice, outgoing person; I love people, and I also love working with or for anything when it comes to technology. I love working with people and helping them solve their problems
Accomplishments
I received two awards when working with West, which is now Alorica, for always being on time and never missing a day for two two-year periods
Languages
English
Professional
Shad
- I'm a hard-working single father just trying to take care of my daughter and me, so we can make a way in life; it's hard, but I have goals
Timeline
Assembly Line Production Worker
Sara Lee Bakery
09.2020 - 05.2024
Shipping and Receiving Clerk
Jay Group
11.2018 - 10.2019
Customer Service Representative
Telepathic Graphics
08.2013 - 04.2017
Customer Service Representative
Alorica/West
03.2010 - 08.2012
High School Diploma -
Rocky Mount Senior High School
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