Rashad Booker
6507 Hil-Mar Drive Apt 102 District Heights,MD
Summary
Seeking a management position with a competitive organization that rewards hard work, dedication, has good benefits, and competitive salary. Im a Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, possess excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Energetic Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
13
13
years of professional experience
Work History
Senior Support Technician
McDonald's
01.2016 - 12.2016
- Computers, registers, grills, beverage machines, and POS maintenance or maintenance in store in general.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Ensured computer systems, POS systems, and digital menu boards were kept current and updated daily, weekly, and monthly with specials, promotions, needed to increase profits and increase customer satisfaction
- All learning modules were kept concurrent to business standards to meet annual goals set for year
- Configured hardware and granted system permissions to new employees.
- All machines were manually lubricated, calibrated, programmed to keep equipment performing at top performance level thru all volumes of customer transactions and interactions
- All employees were shown how to properly handle equipment and were given AM/PM task that were enforced to keep all equipment clean, calibrated, and working properly to assure maximum efficiency and lowers risk of machines stalling or breaking down which would add to loss profit for future sales.
- Monitored systems in operation and quickly troubleshot errors.
Department Manager
McDonald's
11.2012 - 01.2016
- Successfully led team of 5 to 15 employees, overseeing their day-to-day operations and ensuring efficient workflow, resulting in 20% increase in productivity within 6 months.
- Implemented new performance evaluation system, resulting in improved employee engagement and 15% increase in overall team performance.
- Developed and executed cost-saving strategy by analyzing and optimizing operational processes, resulting in 10% reduction in departmental expenses over course of year.
- Pulled stat reports daily, quarterly, and annually to track company gains and losses to find areas for improvement
- Handled customer complaints, training of employees at service stations front counter, drive thru order taker, window presenter
- Ensured training of all persons initiator, fry person, assembler, grill person, food and salad prep person for maximum business efficiency and revenue gains
- Had to perform inventory count at beginning and end of my shifts, one weekly inventory, then one big monthly inventory for end of month
- Also while running clean successful work shift
Shift Manager
McDonald's
01.2010 - 11.2012
- Assigning team members with tasks to be completed each shift
- Trained and mentored new employees to maximize team performance.
- Setting performance metrics for team members and work with team members to ensure all metrics are met
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Properly resolving problems and troubleshooting issues as they arise without direction of management
- Managing multiple projects as well as staff members
- Reporting to assistant or general manager and meeting with management to review goals and metrics
- Maintained work environment that meets company, state and federal safety and employment guidelines
Crew Member/Crew Trainer
McDonald's
04.2009 - 12.2009
- Serving customers in timely manner
- Assisting in training of new Crew Members
- Working within team setting to meet sales goals during shift Following company’s security and safety procedures
- Arriving for start of their shift on time and staying until all duties are complete
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Provided coaching and mentoring to other crew members.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Cashier
Murry’s Steak House
03.2008 - 07.2008
- Kept count of large bills in cash box
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted out draw at beginning and end of my shift
- Provided excellent customer service.
- Stocked, tagged and displayed merchandise as required.
Volunteer
Book Clerk, Library Of Congress
06.2007 - 12.2007
- Labeled and registered books, magazines and CD’s and entered data into system and stocked shelves.
- Conducted circulation and shelving duties, maintaining orderly, organized displays.
- Shelved books by subject according to Dewey Decimal System.
- Completed daily administration tasks for accurate, reliable records.
- Processed new library collections, accurately cataloging and indexing materials.
- Maintained clean, neat, and operational facility
Volunteer
Volunteer Librarian, Fairmont Heights Library
04.2006 - 08.2006
- Labeled and registered books, magazines and CD’s and entered data into system
- Maintained clean, neat, and operational facilities to serve program needs.
- Located books, magazines and other materials quickly according to patron requests.
- Greeted visitors, answered questions, and made book recommendations across subjects and genres.
- Shelved books by subject according to Dewey Decimal System.
- Performed basic book reshelving and obtained items from book drop.
- Maintained clean, safe library environments for optimized customer comfort.
Volunteer
Volunteer Librarian, Spaulding Library
04.2005 - 08.2005
- Worked information desk providing customer service, registered individuals to use computers, stocked shelves and collected monies for library cards and overdue book.
- Performed basic book reshelving and obtained items from book drop.
- Maintained clean, safe library environments for optimized customer comfort.
- Shelved books by subject according to Dewey Decimal System.
- Located books, magazines and other materials quickly according to patron requests.
- Greeted visitors, answered questions, and made book recommendations across subjects and genres.
Volunteer Sanitation Worker
Garcia Maintenance Services
04.2004 - 09.2004
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Disposed of hazardous materials in appropriate manner.
Education
No Degree - Computer Engineering Technology
P.G. Community College
P.G. County MarylandHigh School Diploma -
Fairmont Heights High School
Capitol Heights, MD05.2008
Skills
- Proficient in
- Microsoft Office/Excel/Powerpoint
- Knowledgeable with XP/Vista/ POS Operating Systems
- Excellent communication/customer service skills
- Great organization skills
- Lead Team Meetings
- Sales Expertise
- Retail Knowledge
- Coaching and Training
- Skilled Trainer
Accomplishments
Basic Shift Management Diploma
Basic Shift Management Class Contributor Award
Guest Service Excellence Award
Leadership Excellence Award
Certificate of Completion Department Management Capstone Class
Timeline
Senior Support Technician
McDonald's
01.2016 - 12.2016
Department Manager
McDonald's
11.2012 - 01.2016
Shift Manager
McDonald's
01.2010 - 11.2012
Crew Member/Crew Trainer
McDonald's
04.2009 - 12.2009
Cashier
Murry’s Steak House
03.2008 - 07.2008
Volunteer
Book Clerk, Library Of Congress
06.2007 - 12.2007
Volunteer
Volunteer Librarian, Fairmont Heights Library
04.2006 - 08.2006
Volunteer
Volunteer Librarian, Spaulding Library
04.2005 - 08.2005
Volunteer Sanitation Worker
Garcia Maintenance Services
04.2004 - 09.2004
No Degree - Computer Engineering Technology
P.G. Community College
High School Diploma -
Fairmont Heights High School
Similar Profiles
Rosa Ruiz ValenciaRosa Ruiz Valencia
Asistant Manager at McDonald'sAsistant Manager at McDonald's
Roselyn Somuah BaahRoselyn Somuah Baah
Crew member at McDonald'sCrew member at McDonald's
NO NUAMNO NUAM
Cashier at McDonald'sCashier at McDonald's
Godson JojuGodson Joju
Café Barista at McDonald'sCafé Barista at McDonald's
Anna Anna null
Barista at Dunkin’Barista at Dunkin’