Summary
Overview
Work History
Education
Skills
Credential Trainer – EPIC Optime
Timeline
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Rashad Cooper

Atlanta,Georgia

Summary

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Results-oriented professional with track record of managing various projects from inception to completion. Known for high standards and strong focus on achieving results through effective team collaboration and adaptability. Expertise in project management and client relations, with reliable and flexible approach to dynamic work environments.

Overview

11
11
years of professional experience

Work History

EMR Independent Contractor

Cooper and Kidd Inc.
05.2017 - Current
  • Delivered comprehensive support for EPIC modules to minimize workflow disruption and improve user experience.
  • Addressed support tickets efficiently while strengthening provider relationships through clear communication.
  • Mentored new hires and shared documentation to promote self-sufficiency and understanding of EMR tools.
  • Assisted with Go-Live readiness through Technical Dress Rehearsals, equipment setup, and on-site support.
  • Provided support for clinical and non-clinical teams, ensuring workflow efficiency and high system adoption.

Collections I Agent

Wells Fargo Dealer Services
02.2015 - 05.2017
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Bank Teller

Wells Fargo
09.2014 - 02.2015
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.

Education

Bachelor of Science - Cybersecurity

University of Phoenix
Tempe, AZ
12-2026

Skills

  • EMR/EHR Expertise: EPIC modules (CPOE, ClinDoc, Optime, Cadence, Beacon, Dorothy/Comfort)
  • Technical Support: Issue resolution, help desk functions, system troubleshooting
  • Training & Instruction: Credential training, classroom facilitation, end-user education
  • Operational Support: Go-Live readiness, workflow enhancements, equipment checks
  • Customer Service: Team collaboration, user relationship management

Credential Trainer – EPIC Optime

  • Developed and delivered customized training programs in collaboration with clinical leadership to elevate EMR competency among healthcare professionals.
  • Facilitated credentialing programs for classroom trainers, including performance evaluations, testing, and live session assessments.
  • Updated and aligned training content with ongoing system updates and procedural shifts.
  • Participated in Super User groups and provided insight to enhance system configuration and usability.
  • Led classroom instruction, monitored learner engagement, and maintained accurate attendance and assessment records.

Timeline

EMR Independent Contractor

Cooper and Kidd Inc.
05.2017 - Current

Collections I Agent

Wells Fargo Dealer Services
02.2015 - 05.2017

Bank Teller

Wells Fargo
09.2014 - 02.2015

Bachelor of Science - Cybersecurity

University of Phoenix

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Rashad Cooper