Rashad Dobson
Houston,TX
Summary
Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.
Overview
6
6
years of professional experience
Work History
Private Driver
Luxe Limousines
Houston, TX
08.2021 - Current
- Coordinated airport pick-ups and drop-offs efficiently so that passengers arrived at their destinations on time without hassle.
- Received positive feedback from clients regarding overall driving performance, contributing to a strong reputation as a professional private driver.
- Resolved conflicts professionally when dealing with difficult passengers or challenging situations during trips.
- Adapted quickly to changing circumstances or unexpected events while on the road, ensuring minimal disruption to clients'' plans.
- Handled sensitive information discreetly while transporting high-profile clientele, maintaining confidentiality at all times.
- Built rapport with passengers through friendly conversation while respecting boundaries set by individual clients.
Certified Debt Specialist
Beyond Finance
Houston, TX
04.2022 - 03.2023
- Segmentation of the debt portfolio into payers and non-payers, large and small debts, Scheme loans and prestige loans for timely recovery of the debt
- Managing over 2000 debt files on a monthly basis by ensuring 100% spin of the accounts allocated
- Developed the business by encouraging the committed customers to take up more loans once a full recovery is received
- Managed a portfolio of clients, ensuring timely payments and maintaining excellent client relationships.
- Utilized analytical skills to evaluate clients'' financial situations accurately, enabling tailor-made solutions for each individual case.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Valet Supervisor
Premier Parking
Houston, TX
05.2021 - 05.2022
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
Route Driver
FedEx
Nashville, TN
07.2019 - 05.2021
- Ensured that all goods were delivered in a safe, timely, and effective manner
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
Server
Miller’s Ale House
Nashville, TN
08.2018 - 08.2019
- Worked to ensure a positive and hassle-free customer experience
- Handled food with sanitation and safety in mind
- Settled any customer disputes in a professional and pleasant manner.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Biology
Western Kentucky University
Bowling Green, KYSkills
Punctuality
Flexibility
Driving in Adverse Conditions
Teamwork and Collaboration
Customer Service
Problem-Solving
Dependable and Trustworthy
Excellent Communication
Adaptability
Data Entry
Call Center Operations
Timeline
Certified Debt Specialist
Beyond Finance
04.2022 - 03.2023
Private Driver
Luxe Limousines
08.2021 - Current
Valet Supervisor
Premier Parking
05.2021 - 05.2022
Route Driver
FedEx
07.2019 - 05.2021
Server
Miller’s Ale House
08.2018 - 08.2019
Bachelor of Science - Biology
Western Kentucky University