RASHAD DONALDSON
Sicklerville,NJ
Summary
Experienced IT site lead with a background in technical support, LAN administration, and team supervision. Known for streamlining operations, resolving complex issues, and improving service quality through clear communication, training, and collaboration.
Overview
18
18
years of professional experience
Work History
IT SITE LEAD
Lockheed Martin
08.2024 - 10.2026
- Coordinated daily IT Site operations to maintain workflow continuity and service quality.
- Oversaw personnel schedules, assignments, and task priorities for 10 contractors.
- Monitored work standards to maintain accuracy, consistency, and accountability.
- Improved site efficiency by implementing streamlined processes and procedures.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Provided onsite training to help develop employee skills.
- Troubleshooted and installed Windows 11 OS
- Spearheaded Apple Mobility support - iPhones and iPads
- Support and configure top level Executives Windows and Apple devices
IT Technical Support Specialist - Lead Technician
Acara Solutions - Lockheed Martin Contractor
11.2019 - 08.2024
- Resolved hardware, software, and network issues for end users.
- Managed a team that had approximately 70 - 100 incoming incidents and tasks per day from customers
- Installed, configured, and updated computers, peripherals, and operating systems.
- Documented service requests, troubleshooting steps, and issue resolutions in ticketing systems.
- Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
LAN Administrator
Parsons Brinckerhoff
02.2009 - 10.2019
- Coordinated workstation setup, imaging, and deployment for new hires and replacements.
- Resolved hardware, software, and network issues through timely troubleshooting and escalation.
- Maintained technical documentation, inventories, and support records for audit readiness.
- Supported ticketing workflows, prioritizing requests and ensuring consistent service delivery.
- Managed an efficient IT helpdesk team, fostering a service-oriented culture that prioritized prompt resolutions of user concerns.
- Trained end users on the effective use of various applications, boosting productivity levels within the organization.
- Led team of 10 in administering IT infrastructure.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
Education
High School Diploma -
SCIENCE HIGH SCHOOL
NEWARK, NJ06.1995
Computer And Information Systems
Camden County College
Blackwood, NJSkills
- Team supervision
- Teamwork and collaboration
- Problem-solving
- Windows 11 OS troubleshooting
- Mac OS and Apple device configuration/ troubleshooting
- Executive Support Lead
Timeline
IT SITE LEAD
Lockheed Martin
08.2024 - 10.2026
IT Technical Support Specialist - Lead Technician
Acara Solutions - Lockheed Martin Contractor
11.2019 - 08.2024
LAN Administrator
Parsons Brinckerhoff
02.2009 - 10.2019
High School Diploma -
SCIENCE HIGH SCHOOL
Computer And Information Systems
Camden County College