Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rashad Green

Dallas,TX

Summary

Highly motivated experienced professional with excellent communication and problem-solving skills. With 15 plus years of customer service experience. Also, has the ability to assist with new hire training and mentoring employees. Readily adapts to change, and eager to learn new material. I'm strongly seeking an opportunity where I can put my years of diverse experiences to great use.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator (PCC)

Amerisource Bergen/Theracom Specialty Pharmacy.
08.2019 - Current
  • Monitors the delivery of care by completing daily patient call rounds & emails
  • Documenting issues that could affect smooth care progression to its co-existing health program
  • Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data
  • Maintains quality service by establishing and enforcing organization standards
  • Provides educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements
  • Coordinating information and care requirements with other care providers
  • Contributes to team effort by accomplishing related results as needed.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.
  • Verified patient insurance eligibility and entered patient information into system.

Staffing Specialist/ Travel Float Team Coordinator

HealthTrust Workforce Solutions LLC.
04.2016 - 08.2019
  • Upheld coordination of daily staffing with all designated facilities by effectively anticipating the scheduling needs with facilities Staffing Coordinators, Nurse Managers, Nurse Supervisors
  • Served as Liaison between internal staff, vendors, and facilities to meet staffing requirements
  • Established harmonious relationships with facilities and subcontractors through cooperative contacts
  • Negotiated short-term and extended contracts with network employees and HCA (Hospital Corporations of America) personnel to fulfill daily and monthly staffing needs
  • Placed daily inbound/outbound calls for recruitment and future scheduling
  • Managed a collective of network/subcontracted employees to provide service for long-term and anticipated unfilled facility needs
  • Setup face to face meet and greets for recruiting new employees
  • Input data into the Workforce 2.0 software program accurately
  • Assisted with other duties and responsibilities as assigned.

Customer Service Specialist

State National Companies
08.2011 - 03.2016
  • Professionally and confidentially responded to incoming calls from borrowers and financial institutions regarding the insurance status of loans
  • Quickly analyzed account history and provide accurate information to assist in resolving the customer issue, utilizing resources to ensure first call resolution
  • Performed insurance verification via outbound phone calls and internet
  • Maintain complete and accurate documentation of all customer interactions
  • Met individual and team performance standards
  • Managed multiple priorities and demonstrate strong decision making skills
  • Maintained courtesy and professionalism on all calls in order to provide a positive customer experience
  • Received numerous awards for providing outstanding customer service.

Supervisor/CSR

Centralized Showing Services Inc.
03.2006 - 06.2011
  • Scheduled appointments for real estate agents via telephone
  • Consulted with homeowners about selling their property
  • Mentored team members
  • Entered payroll, made schedules, trained new employees
  • Assisted help desk agents, homeowners, faxes, and handled escalated complaint calls
  • Managed a team of CSR's for supervision of daily tasks
  • Handled irate calls from showing agents and homeowners to provide resolutions for both parties.

Education

High School Diploma -

Franklin K. Lane High School
New York City, NY

Skills

  • Organizational strengths
  • Team Leadership
  • Call center experience
  • Inbound and outbound calling
  • Project management
  • Staff Training
  • Customer Relations
  • Health Promotion maintenance/ Patient Services
  • Medical Data Collection
  • HIPAA Compliance
  • Insurance Verification
  • Patient Care Coordination
  • Patient Outreach and Follow-Up
  • New Hire Training
  • Case Management
  • Customer Service
  • Project Management
  • Critical Thinking Skills
  • Verbal and Written Communication
  • Organizational Skills
  • Medical Terminology
  • Multitasking Ability
  • Creative Problem-Solving
  • Scheduling
  • Attention to Detail
  • Patient Assessment

Certification

  • Certified Pharmacy Care Coordinator , The Lash Group/ Cencora - 2019-Current: Johnson & Johnson, Bristol Myers Squib, Novartis, Alliance, RDCF, Incyte Cares etc…

Timeline

Patient Care Coordinator (PCC)

Amerisource Bergen/Theracom Specialty Pharmacy.
08.2019 - Current

Staffing Specialist/ Travel Float Team Coordinator

HealthTrust Workforce Solutions LLC.
04.2016 - 08.2019

Customer Service Specialist

State National Companies
08.2011 - 03.2016

Supervisor/CSR

Centralized Showing Services Inc.
03.2006 - 06.2011

High School Diploma -

Franklin K. Lane High School

Similar Profiles

CREATE PROFILE