Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Rashad Hurst

Savannah,GA

Summary

Proven professional with a track record of enhancing front desk operations and customer satisfaction at Hilton, adept in bookkeeping and maintaining security awareness. Skilled in organizing complex schedules and providing exceptional client relations, I have significantly improved administrative efficiency and customer service standards. Highly skilled Front End Associate with experience in customer service, cash handling, and problem-solving. Known for providing top-notch service that enhances customer satisfaction and drives business success. Proven ability to handle fast-paced environments, maintain operational standards, and communicate effectively with diverse groups. Impact made in past roles includes improved efficiency of front-end operations and consistently high customer satisfaction scores.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Receptionist

Hilton
Covington, GA
01.2024 - 08.2024
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Organized travel arrangements for staff members including flights, hotels, car rentals.
  • Coordinated pick-up and delivery of express mail services.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated and recorded customer or client information to maintain accounts.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Assisted with special projects assigned by management when required.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Front End Associate

Walmart
Covington , GA
02.2022 - 11.2023
  • Guided customers through self-checkout procedures efficiently.
  • Operated register for cash, check, and credit card transactions, maintaining accuracy.
  • Stocked shelves with new inventory according to established guidelines.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Greeted customers warmly upon arrival and identified their needs.
  • Processed customer transactions and provided excellent customer service.
  • Maintained clean and clutter-free front-end area.
  • Trained new front-end associates on checkout procedures and customer service best practices.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Assisted in organizing merchandise displays on the sales floor.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Balanced cash drawers and generated reports for store management.
  • Bagged, boxed, or wrapped merchandise carefully and efficiently.
  • Described merchandise and explained use, operation and care.
  • Organized displays to focus customer attention on specific items.
  • Answered customer inquiries regarding product features, pricing, and availability.

Education

High School Diploma -

Alcove High School
Covington Ga
05-2024

Some College (No Degree) -

Savannah State University
Savannah, GA

Skills

  • Bookkeeping
  • Scheduling
  • Security awareness
  • Positive and professional
  • Customer and client relations
  • Front desk operations
  • Typing speed
  • Multi-line phone system operation
  • Customer/Client relations
  • Organization skills
  • Verbal and written communication

Affiliations

  • Campus Activity Board
  • SGA Board
  • Timeless Fashion Model

Languages

English
Full Professional

Accomplishments

  • honors

Certification

  • CPR certified
  • culinary certified
  • cosmetology certified

Timeline

Receptionist

Hilton
01.2024 - 08.2024

Front End Associate

Walmart
02.2022 - 11.2023

High School Diploma -

Alcove High School

Some College (No Degree) -

Savannah State University

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Rashad Hurst