Rashad Johnson
Torrance,CA
Summary
Strategic Retail Executive Leader with more than a decade of leadership experience driving operational performance, team development, and customer experience within high-volume retail environments. Proven record of leading large teams, improving operational metrics, and developing future leaders. Currently responsible for operations within a $50M retail location, leading 56 team members and 4 leaders while delivering measurable improvements in service speed, fulfillment performance, and employee engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Team Leader
Target Corporation
01.2018 - Current
- Lead operational strategy and execution for a $50M high-volume retail location overseeing 56 team members and 4 leaders.
- Reduced Drive Up wait times by 70% by redesigning service workflows and improving team execution.
- Improved Fulfillment INF by 25% by strengthening inventory accuracy and operational accountability.
- Increased employee engagement scores from 40% to 92% through leadership routines, coaching, and recognition strategies.
- Built a strong leadership pipeline producing 10 Team Leader promotions and 2 Executive promotions.
- Personally trained 6 Service & Engagement Executive Leaders supporting leadership development across the district.
- Serve as District Service & Engagement Trainer responsible for developing leaders across multiple locations.
- Developed and mentored 5 Service & Engagement Team Leaders to strengthen leadership bench strength.
Team Leader
Target Corporation
01.2016 - 01.2018
- Led day-to-day retail operations supporting store leadership in achieving sales, service, and operational goals.
- Maintained strong merchandising standards and service execution across departments.
- Developed team members through coaching, training, and performance management.
Administrative Manager
Long Beach City College
01.2012 - 01.2015
- Managed administrative operations including scheduling, documentation management, and departmental coordination.
- Improved workflow processes and operational organization supporting faculty and staff.
Education
GED -
Skills
- Retail Operations Strategy
- Large Team Leadership & Development
- Talent Pipeline & Succession Planning
- Guest Experience Optimization
- Fulfillment & Omnichannel Operations
- Operational Excellence
- Performance Management & Coaching
- Store Execution & Workload Planning
- Cross-Functional Leadership
- Merchandising & Brand Standards
Certification
State Food Manager Certification
Core Leadership Competencies
- Retail Operations Strategy
- Large Team Leadership & Development
- Talent Pipeline & Succession Planning
- Guest Experience Optimization
- Fulfillment & Omnichannel Operations
- Operational Excellence
- Performance Management & Coaching
- Store Execution & Workload Planning
- Cross-Functional Leadership
- Merchandising & Brand Standards
Timeline
Executive Team Leader
Target Corporation
01.2018 - Current
Team Leader
Target Corporation
01.2016 - 01.2018
Administrative Manager
Long Beach City College
01.2012 - 01.2015