Proven customer service expert from Douglas Baker, adept in transaction accuracy and problem-solving, with a knack for fostering positive customer interactions and teamwork. Recognized for exceptional service and performance, I bring a friendly attitude and a commitment to excellence, significantly contributing to process improvements and team training.
Responsibilities
**Customer Interaction:** Greet customers warmly and provide courteous service. Assist with product inquiries and handle complaints or escalate when necessary.
**Transaction Management:** Process various payment transactions accurately. Bag groceries carefully and maintain a balanced cash drawer.
**Inventory Awareness:** Stay informed about sales and product locations. Restock impulse-buy items near the register.
**Efficiency:** Scan items quickly to reduce wait times and manage breaks effectively.
**Sanitation and Safety:** Keep the cashier area clean and follow safety protocols for hazards.
**Team Collaboration:** Communicate with coworkers and assist in other departments as needed.
**Compliance and Security:** Adhere to store policies, monitor for theft, and verify IDs for alcohol/tobacco sales.
**Achievements:**
- Received positive customer feedback for service.
- Maintained a high accuracy record for transactions.
- Resolved customer issues independently.
- Earned recognition for performance and a positive attitude.
- Suggested process improvements and trained new hires.
- Managed busy periods with composure and adapted to changes.
- Volunteered for extra shifts during peak times.