Rashad Mann
Indio,CA
Summary
9 Years of Merchandising Manager experience. Strong eye for detail and completing all task within time frame.
Excellent team building skills. Push the company's goals.
Overview
14
14
years of professional experience
Work History
Merchandising Manager
Lowes Home Improvement
11.2013 - 07.2024
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Monitored stock levels and product sales to determine purchasing needs.
- Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
- Developed strong relationships with suppliers, securing better deals and exclusive products.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Maintained updated product knowledge to successfully educate and advise customers.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Interacted with customers to obtain feedback and drive satisfaction.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Organized meetings for up to 24 staff members to discuss upcoming promotions, key strategies, and tasks.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
Department Manager
Lowes Home Improvement
11.2013 - 07.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Established clear performance expectations for staff members which led to increased accountability.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Enhanced team productivity by implementing streamlined workflow processes.
- Increased customer satisfaction with proactive issue resolution strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Stocking Lead
Lowes Home Improvement
11.2013 - 07.2024
- Assisted in training new employees on proper stocking techniques, equipment usage, safety protocols, and company policies.
- Ensured accurate inventory records by promptly updating the store's electronic database with product information from incoming shipments.
- Maintained strong relationships with vendors through regular communication regarding delivery schedules or delays.
- Streamlined receiving processes by ensuring proper documentation was completed and submitted in a timely manner.
- Consistently met deadlines for completing stocking tasks before store opening hours to minimize disruption to customer shopping experiences.
- Coordinated with other departments to ensure smooth transitions between shifts, maintaining accurate communication regarding product availability and placement changes.
- Enhanced store appearance and customer experience by maintaining clean and well-stocked shelves.
- Optimized warehouse storage space utilization by strategically organizing products based on size, weight, or frequency of use.
- Increased efficiency of restocking procedures through implementation of standardized processes for handling overstock and damaged items.
- Facilitated a positive work environment among stocking team members through clear communication, constructive feedback, and recognition of individual accomplishments.
- Acted as a liaison between stocking team members and management, effectively communicating any concerns or suggestions for improvement to relevant parties.
- Ensured compliance with safety regulations by training staff on proper lifting techniques and use of equipment such as pallet jacks and ladders.
- Collaborated with team members to efficiently unload trucks and distribute products throughout the store.
- Provided exceptional customer service by assisting shoppers in locating items, answering questions about products, and resolving any issues that arose during shopping experiences.
- Managed incoming shipments accurately by verifying documentation against physical product counts.
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
- Trained stock team in merchandising, storage management and customer service.
- Kept department operating in line with management objectives by translating directions into actionable policies at employee level.
- Managed shipment receiving, processing and storage under tight timelines.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Directed team in maintenance of department stock levels and visually appealing look.
- Coordinated assignments to keep workspaces clean and organized.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked shelves to match planogram images and instructions.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Greeted customers and directed to requested products.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Greeted store customers and discussed needs.
Garden Associate
Lowes Home Improvement
11.2013 - 07.2024
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained walkways and paths throughout gardens for safe navigation.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
- Improved garden safety by identifying hazards and implementing corrective measures.
- Educated customers on sustainable gardening practices, promoting environmental consciousness.
- Maintained the nursery and garden center, ensuring plants were well-stocked, organized, and visually appealing.
- Provided personalized gardening advice to customers, leading to increased customer satisfaction and repeat business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Restoration Technician
All Star Restoration
02.2010 - 10.2013
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as [Type] and [Type].
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
- Reduced project completion time with effective planning and coordination among team members.
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
- Performed stream bank stabilization and bioengineered erosion control installations.
- Upheld company reputation by consistently delivering high-quality workmanship on all completed projects.
Education
GED -
Rancho Del Campo
Campo, CA03.1994
Skills
- Merchandise presentation
- Inventory Management
- Stock management
- Retail display setup
- Product pricing
- Inventory Control
- Customer Service
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Task Prioritization
- Merchandise Selection
Timeline
Merchandising Manager
Lowes Home Improvement
11.2013 - 07.2024
Department Manager
Lowes Home Improvement
11.2013 - 07.2024
Stocking Lead
Lowes Home Improvement
11.2013 - 07.2024
Garden Associate
Lowes Home Improvement
11.2013 - 07.2024
Restoration Technician
All Star Restoration
02.2010 - 10.2013
GED -
Rancho Del Campo
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