Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rashad P. Wilkins

Little Elm

Summary

To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service and gain successful experiences in the operations and logistics service environment. Experienced in logistics, management, leadership, operations, and customer service.

Overview

14
14
years of professional experience

Work History

Accounts Receivable and Client Service Coordinator Lead

The Pasha Group
03.2021 - Current
  • Lead and maintain department KPIs and accuracy ratings as defined by the department, accurately invoice customers and record customer payments using multiple invoicing schedules and systems, assist in clearing collections issues such as credit memos, debit memos, and short pays, receive and respond to customer calls and correspondence, provide excellent service, and escalate concerns as needed, enter and update customer and shipment information as needed, update schedule, logs, and tasks daily
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.

Logistics Coordinator

Mode Transportation
09.2018 - 05.2020
  • Coordinating transportation providers to ensure prompt and proper movement of shipments, responding to customer inquiries and referring clients to the proper channels, reviewing purchase orders and shipping documents to ensure accuracy, making special shipping arrangements as necessary, preparing bills and invoices, managing distribution and shipment budgets, ensuring that the quality of all services provided meets the required standards, developing processes that make the supply chain more efficient and organized
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.

Operations Supervisor

JB Hunt
07.2017 - 09.2018
  • Manage the daily operations of a dedicated contracted service account, routes or pre-plan delivery of freight to ensure on-time service, demonstrates leadership through dispatching and supervising a group of drivers, monitor and train drivers to promote company safety culture, coordinate with maintenance support personnel to manage service of all account equipment
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

Personal Banker

Wells Fargo
09.2016 - 06.2017
  • Demonstrates leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive, displays proper ethical practice and ensures that trust is kept between client and employee
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.

Assistant Branch Manager

PNC Bank
01.2011 - 07.2016
  • Processes a variety of routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing, knowledgeable of policies and procedures, and the demonstration of the ability to apply this knowledge to real situations and customer interactions-escalate when appropriate
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.

Bank Teller

US Bank National Association
04.2011 - 12.2011
  • Conducted routine financial transactions, including deposits, withdrawals, loan payments, and merchant transactions.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained friendly and professional customer interactions.

Education

Accounting And Finance

Harris Stowe State University
Saint Louis, MO
05.2011

High School Diploma -

Lafayette Senior High School
St. Louis, Mo
05-2006

Skills

  • Scheduling and planning
  • Customer relations
  • Client relationship building
  • Time management expertise

Timeline

Accounts Receivable and Client Service Coordinator Lead

The Pasha Group
03.2021 - Current

Logistics Coordinator

Mode Transportation
09.2018 - 05.2020

Operations Supervisor

JB Hunt
07.2017 - 09.2018

Personal Banker

Wells Fargo
09.2016 - 06.2017

Bank Teller

US Bank National Association
04.2011 - 12.2011

Assistant Branch Manager

PNC Bank
01.2011 - 07.2016

Accounting And Finance

Harris Stowe State University

High School Diploma -

Lafayette Senior High School

Similar Profiles

CREATE PROFILE
Rashad P. Wilkins