Rashad Whitaker
Fairfield,California
Summary
Dynamic leader with a great history of customer service experience. Adept in growth planning and articulating strategic visions to drive performance improvement. Skilled in operations oversight and fostering customer and employee rapport, demonstrating adaptability and multitasking abilities. Achieved significant efficiency enhancements and increased profitability through innovative strategies and effective problem-solving.
Overview
10
10
years of professional experience
Work History
Vice President
Golden Bay Security Services
08.2016 - Current
- Directed strategic planning efforts that enabled the organization to achieve its short-term goals while positioning itself for long-term success.
- Revamped existing processes to streamline operations while increasing efficiency.
- Provided leadership in developing corporate vision, mission, values, and culture.
- Mentored junior staff members on best practices in project management techniques.
- Led cross-functional initiatives to drive increased customer satisfaction and loyalty.
- Identified areas of improvement within various departments through detailed analysis of current practices.
- Developed and implemented innovative strategies to improve operational performance and increase profitability.
- Supervised work of other department managers to verify high quality results.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Delivery Driver
Fedex Home Delivery
08.2015 - 12.2016
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
- Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists.
- Worked closely with supervisors and other members of the team to ensure smooth workflow processes.
- Organized inventory in an efficient manner while loading and unloading cargo into delivery vehicles.
- Identified problems that may arise during routes and took appropriate corrective action when necessary.
- Drove positive customer experience by building relationships and providing solutions to customer needs.
- Reported any incidents or accidents that occurred during route directly to supervisor immediately upon completion of assignment.
- Managed customer inquiries and complaints in polite and professional manner.
Security Patrol Officer
Silicon Vallejo Security and Patrol
01.2015 - 07.2016
- Investigated incidents to determine causes and take corrective actions as needed.
- Monitored and responded to alarms, emergency situations and security breaches.
- Performed surveillance operations with use of CCTV cameras, binoculars and other technologies.
- Inspected buildings periodically 3-6 times a night for safety concerns or potential violations of regulations for over 15 accounts throughout the Bay Area.
- Enforced property rules by issuing warnings, ejecting violators, and making arrests when necessary.
- Issued parking permits while ensuring compliance with established policies and procedures.
- Interacted courteously with customers, visitors and staff while providing assistance as required.
- Reported daily activity logs accurately and completely using computerized systems.
- Patrolled assigned areas to detect suspicious activities, unauthorized persons or safety hazards.
- Communicated effectively both verbally and in writing with supervisors, co-workers and public officials.
- Interacted with visitors and employees in a professional manner.
- Observed areas for signs of crime or disorder and investigated disturbances.
- Trained new security personnel on security protocols and procedures.
Education
High School Diploma -
Vallejo High School
Vallejo, CA 05.2001 -
Skills
- Articulate Communication
- Multitasking Abilities
- Operations Oversight
- Adaptability and Flexibility
- Performance Improvement
- Problem-solving abilities
- Customer and employee rapport
- Results-Driven
- Critical Thinking
Timeline
Vice President
Golden Bay Security Services
08.2016 - Current
Delivery Driver
Fedex Home Delivery
08.2015 - 12.2016
Security Patrol Officer
Silicon Vallejo Security and Patrol
01.2015 - 07.2016
High School Diploma -
Vallejo High School
05.2001 -
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